Rebook. Refund. Relax.
Enjoy peace of mind knowing that whatever the future may hold, your travel plans can be adapted to suit your needs.
REBOOK
YOUR TRIP WITH FLEXIBILITY
Change, change and change again. We offer you unlimited fee free date changes giving you the flexibility you need for your holiday.
You can change your mind about your tour, select different dates or even a new destination with no loss of deposit on the AAT Kings operated portion of your tour.
(Airlines/Heritage Tours/Journey Beyond Rail/3rd parties may impose different change policies and penalties)*
Change as many times as you like, simply call us up to:
Day Tours
3 days before departure
Short Breaks
60 days before departure
Guided Vacations
(excluding deposit)
60 Days before departure
(land bookings only)
90 Day before departure
(including land and internal-holiday airfares)
REFUND
No one likes to cancel a vacation, but if you do cancel your tour and cannot find a suitable alternative with us in the future, we’ll refund the AAT Kings operated portion minus the deposit you paid for trip.
Where a refund is requested, this will be issued within 90 business days of request.
(Airlines/Heritage Tours/Journey Beyond Rail/3rd parties may impose different change policies and penalties)*
Refund is available with a minimum notice period of:
Day Tours
3 days before departure
Short Breaks
60 days before departure
Guided Vacations
Land Bookings only:
60 days before departure
(Excludes deposit)
16 days before departure
(30% returned to you as Future Travel Credit. The remaining balance refunded)
Land and internal-vacation airfares Bookings:
90 days before departure
(Excludes deposit)
60 days before departure
(30% returned to you as Future Travel Credit. The remaining balance refunded)
RELAX
MORE THAN 100 YEARS BEHIND US
AAT Kings is an iconic tour brand, which has been operating for over 100 years in Australia and New Zealand. We are a proud member of The Travel Corporation, global leaders in travel for 100 years. Stable and highly solvent know that your future travels are safe with us!
DO YOU HAVE FUTURE TRAVEL CREDIT?
The unforeseen and unexpected can unfortunately arise, meaning we may need to cancel your trip if it is unsafe for you to travel. We’ll always look for alternative options but if that isn’t suitable for you or if you’re unsure when you want to travel next, a Future Travel Credit will be held in your name until you’re ready.*
ACCESS OUR FAMILY OF BRANDS
Your Future Travel Credit can be used for vacations across our TTC Family of Brands, such as Trafalgar, Uniworld and Insight Vacations.
NO IMMEDIATE PRESSURE
You don’t need to lock in your destination or trip now. Future Travel Credits are valid for 2 years from date of issue.
GIFT OR TRANSFER
You can transfer your Future Travel Credit as a gift into a different name (family, friend’s, etc) at no cost.
MAKE CHANGES
When you use your Future Travel Credit, you still have flexibility and can change your trip more than once.
Terms and Conditions
Bookings may be changed by you up to 60+ days prior to departure for Guided Vacations, 60+ days prior to departure for Short Breaks, and 3+ days prior to departure for Day Tours.
Should a Guided Vacation be cancelled due to change of mind, guests may elect to receive a refund less deposit 60+ days prior to departure, or a refund with 30% retained as Future Travel Credit (FTC) up to 16+ days prior to departure (Guided Vacations including land and internal-holiday airfares may be cancelled 90+ days prior to departure, additional third party fees may apply). Short Breaks may be cancelled 60+ days prior to departure for a full refund and Day Tours may be cancelled 3+ days prior to departure for a full refund.
Should any booked tour be cancelled, by you or AAT Kings, as a result of a Force Majeure Event (eg Government restrictions due to pandemic) you will be offered a Future Travel Credit (FTC), on your booking for the land only price (due to third party charges*) so you can move to another departure of your choice.
Where a refund is requested, this will be issued within 90 business days of request.
Your Future Travel Credit can be used for vacations across our TTC Family of Brands with no need to lock in your destination or trip now, as Future Travel Credits are valid for 24 months from the date of issue for 2021, 2022 OR 2023 departures. Future Travel Credits can be transferred to a different name (family, friends, etc) at no cost. No part of the FTC can be redeemed for cash. If the price of the new vacation is higher than the FTC, you will be responsible for the additional cost. If the price of the new vacation is lower than the FTC, AAT Kings will provide an FTC for the difference.
If booked via a Travel Agent, please check for additional cancellation charges. Further conditions may apply, ask our experts for more details. Applies to bookings created from Jan 5, 2022.
*Cancellation fees & charges will apply to any amounts that we paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot recover (for example payments made or due to airlines, hotels, and partners such as Heritage Tours and Journey Beyond)
