WE ARE COMMITTED TO YOUR WELLBEING
We have all adapted to this new world, where it’s imperative for us to take additional measures to stay healthy.
That’s why you can travel with us reassured that we have put numerous new measures in place to elevate our hygiene standards and protocols. The health and wellbeing of our guests and team has always been, and always will be, our primary concern.
In this new, fast changing Covid-19 era, we are doing all we can to adapt to new requirements and expectations. Here are some important new steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the needed peace of mind during your travels in these new times.
TRAINED TRAVEL DIRECTORS
Our Travel Directors have been newly trained in new and enhanced hygiene and physical distancing procedures. During your trip, they will operate with a duty of care and monitor the hygiene etiquette of our guests, reacting and advising as needed, to ensure high standards are maintained. We will also look to you being well informed before you travel about new protocols required in these areas, and that you cooperate with and heed the advice and direction of our Travel Directors while on your trip. Our Travel Directors have preventative measures in place to ensure your wellbeing and in the event that any unexpected issues arise on trip, they will activate additional protocols.
A FULL TEAM OF SUPPORT 24/7
It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, our operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.
STRINGENT ON THE ROAD PROTOCOLS
Our customised luxury coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations.
Our drivers are trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.
All our guests are asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for our guests to use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable.
Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes are available for guest distribution on all trips.
TRUSTED PARTNERS, EXCEPTIONAL STANDARDS
We are very selective in who we work with and choose to only use hotels, restaurants, suppliers and venues that take the health and wellbeing of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.
SMALLER GROUPS, MORE PERSONAL SPACE
Thanks to our perfect-sized smaller groups you will find more personal space on board. Smaller groups also mean less queuing whilst embarking and disembarking, as well as at hotels and attractions, so it’s easier to maintain a comfortable physical distance. Group sizes will be continuously reviewed to align with government recommended protocols.
Our coaches with more than 32 seats will be equipped with high efficiency MERV 9 rated filters that will work in conjunction with the standard primary and secondary filters installed from new. We have changed how the fresh air system works on all our coaches ensuring that the air is completely exchanged in the cabin in less than 15 minutes.
ALWAYS IN THE KNOW
As part of The Travel Corporation (TTC), AAT Kings is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.
PERSONAL RESPONSIBILITY – COVID-19 WARNING
We have introduced these enhanced hygiene protocols – for you, our other guests, and our team members.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organisation and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff once you are vacationing with us.
In choosing to travel with AAT Kings, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
We have worked closely with the World Travel & Tourism Council (WTTC) to guide and co-create their “New Normal Safe and Seamless Traveller Journey” global protocols.