WE ARE COMMITTED TO YOUR WELLBEING
UPDATED 23RD May 2022, 11:00AM AEST
We have all adapted to this new world, where it’s imperative for us to take additional measures to stay healthy.
That’s why you can travel with us reassured that we have put numerous new measures in place to elevate our hygiene standards and protocols. The health and wellbeing of our guests and team has always been, and always will be, our primary concern.
In this new, fast changing Covid-19 era, we are doing all we can to adapt to new requirements and expectations. Here are some important new steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the needed peace of mind during your travels in these new times.
TRAVEL VACCINATION POLICY UPDATE
Effective immediately, all guest booked to travel with AAT Kings are required to be fully vaccinated to travel.
The wellbeing of our guests is our top priority. That’s why we’ve updated our vaccination policy to require all guests travelling with us through December 31, 2022 be fully vaccinated against Covid-19, which may include a booster shot to keep it current and valid. Please check your destination’s entry requirements, as well as requirements for accessing restaurants and venues to ensure that you’re prepared for your journey. Children not eligible for vaccination and/or booster at the time of travel must provide a verifiable and negative Covid-19 test result, taken within 72 hours prior to the start of the tour (taking time zones into consideration) until further notice.
Please note that guests will also need to comply with specific requirements imposed by airlines and/or authorities in the destination visited, which may be more restrictive than above.
This policy is subject to change at any time, without notice.
TRAINED TRAVEL DIRECTORS
Our Travel Directors have been trained in enhanced hygiene and physical distancing procedures. During your trip, they will operate with a duty of care and monitor the hygiene etiquette of our guests, reacting and advising as needed, to ensure high standards are maintained. We will also look to you being well informed before you travel about up to date protocols required in these areas, and that you cooperate with and heed the advice and direction of our Travel Directors while on your trip. Our Travel Directors have preventative measures in place to ensure your wellbeing and in the event that any unexpected issues arise on trip, they will activate additional protocols.
A FULL TEAM OF SUPPORT 24/7
It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, our operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.
STRINGENT ON THE ROAD PROTOCOLS
Our customised luxury coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations.
Our drivers are trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.
All our guests are asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for our guests to use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable. We also recommend that you pack or purchase a supply of Rapid Antigen Tests (RATs) for personal use in case you wish to test for Covid-19 whilst on tour for peace of mind.
Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes are available for guest distribution on all trips.
Group sizes will be continuously reviewed to align with government recommended protocols.
TRUSTED PARTNERS, EXCEPTIONAL STANDARDS
We are very selective in who we work with and choose to only use hotels, restaurants, suppliers and venues that take the health and wellbeing of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.
Our fleet of touring coaches are equipped with modern, well maintained air-conditioning systems that are able to completely filter and change the air within the vehicle, on average, every 2 to 3 minutes to help protect the health and wellbeing of all of our guests. The systems are designed to create an efficient vertical and safe airflow that helps ensure that no impurities like COVID aerosols are left to spread throughout the coach.
ALWAYS IN THE KNOW
As part of The Travel Corporation (TTC), AAT Kings is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.
PERSONAL RESPONSIBILITY – COVID-19 WARNING
We have introduced these enhanced hygiene protocols – for you, our other guests, and our team members.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organisation and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff once you are vacationing with us.
In choosing to travel with AAT Kings, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
We have worked closely with the World Travel & Tourism Council (WTTC) to guide and co-create their “New Normal Safe and Seamless Traveller Journey” global protocols.