WE ARE COMMITTED TO YOUR WELLBEING

 

We have all adapted to this new world, where it’s imperative for us to take additional measures to stay healthy.

That’s why you can travel with us reassured that we have put numerous new measures in place to elevate our hygiene standards and protocols. The health and wellbeing of our guests and team has always been, and always will be, our primary concern.

 


 

TRAVEL VACCINATION POLICY UPDATE

Updated 9th September, 3:00pm AEST

 

AAT Kings COVID-19 Vaccination requirements from 1 January 2023.

The health and safety of our guests and our team members is our highest priority. All guests aged 16 years and over travelling with AAT Kings Guided Holidays through December 31, 2022 are required to be fully vaccinated against Covid-19, which may include a booster shot to keep the vaccination status current and valid, depending on the travel destination. Children not eligible for vaccination and/or booster at the time of travel must provide a verifiable and negative Covid-19 test result, taken within 72 hours prior to the start of the Guided Holiday (taking time zones into consideration) for all tours departing until December 31, 2022.

For guests traveling with AAT Kings Guided Holidays from 1 January 2023, Covid-19 vaccinations and boosters are highly recommended, but no longer required. Please note that regardless of time of travel guests will need to comply with specific vaccine and/or booster requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues, which may be more restrictive than above.

It is the guests responsibility to comply at all times with these requirements. No refunds will be given if guests are unable to undertake some or all of their vacation due to their failure to comply with these requirements.

This policy is subject to change at any time, without notice.

 


 

Pen IconTRAINED TRAVEL DIRECTORS

Our Travel Directors have been newly trained in new and enhanced hygiene and physical distancing procedures. During your trip, they will operate with a duty of care and monitor the hygiene etiquette of our guests, reacting and advising as needed, to ensure high standards are maintained. We will also look to you being well informed before you travel about up to date protocols required in these areas, and that you cooperate with and heed the advice and direction of our Travel Directors while on your trip. Our Travel Directors have preventative measures in place to ensure your wellbeing and in the event that any unexpected issues arise on trip, they will activate additional protocols.

 

Team IconA FULL TEAM OF SUPPORT 24/7

It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, our operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.

 

Hygiene IconSTRINGENT ON THE ROAD PROTOCOLS

Our customised luxury coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations.

Our drivers are trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.

All our guests are asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for our guests to use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable. We also recommend that you pack or purchase a supply of Rapid Antigen Tests (RATs) for personal use in case you wish to test for Covid-19 whilst on tour for peace of mind.

Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes are available for guest distribution on all trips.

Group sizes will be continuously reviewed to align with government recommended protocols.

 

Group IconTRUSTED PARTNERS, EXCEPTIONAL STANDARDS

We are very selective in who we work with and choose to only use hotels, restaurants, suppliers and venues that take the health and wellbeing of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.

 

Time IconAIR CONDITIONING

Our fleet of touring coaches are equipped with modern, well maintained air-conditioning systems that are able to completely filter and change the air within the vehicle, on average, every 2 to 3 minutes to help protect the health and wellbeing of all of our guests. The systems are designed to create an efficient vertical and safe airflow that helps ensure that no impurities like COVID aerosols are left to spread throughout the coach.

 

Health IconALWAYS IN THE KNOW

As part of The Travel Corporation (TTC), AAT Kings is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.

 


 

PERSONAL RESPONSIBILITY – COVID-19 WARNING

We have introduced these enhanced hygiene protocols – for you, our other guests, and our team members.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organisation and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.

We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff once you are vacationing with us.

In choosing to travel with AAT Kings, you voluntarily assume all risks related to exposure to COVID-19.

Let’s help keep each other safe and healthy.

TTC SafeTravels

We have worked closely with the World Travel & Tourism Council (WTTC) to guide and co-create their “New Normal Safe and Seamless Traveller Journey” global protocols.

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PLEASE NOTE

We're experiencing a high volume of enquiries via our email and call centre.

Have a question? Why not head to our website's Frequently Asked Questions section to find what you're looking for, or email hello@aatkings.com.au and we will respond to you as soon as possible.

Need to check your Day Tour's hotel pick-up time? Click below for Day Tour departure information.

We have numerous new measures to elevate our hygiene standards and protocols.

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