In this fast changing Covid-19 era, we are doing all we can to adapt to new requirements and expectations. Here are some important steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities if required and to give you the needed peace of mind during your travels.
If you are travelling with us soon, you can stay informed with up-to-date information on COVID-19 travel regulations and more here.
We are committed to your wellbeing. Vaccination against Covid-19 is not mandatory to travel with AAT Kings. However, we strongly recommend that guests are vaccinated before travelling. Please note that airlines and/or other authorities may have different requirements. It is the guest's responsibility to comply with these requirements at all times. No refunds will be given if guests are unable to undertake some or all of their trip due to their failure to comply with these requirements. This policy is subject to change at any time without notice.
Please check your destination’s entry requirements, as well as requirements for accessing restaurants and venues to ensure that you’re prepared for your journey:
Any testing that is required pre travel will be the responsibility of the guest to organise, as these requirements will be in accordance with airline policies, and the entry requirements of the destination you are travelling to. During your tour, your Travel Director will facilitate any mandatory testing and this will be done with as little impact as possible to your experience. This testing will be at the expense of the guest. Any testing required post travel will again be the responsibility of the guest to organise.
If a guest tests positive while traveling with us, they will need to isolate in that country for the required number of days as stipulated by the local government and/or until such time that they obtain a negative Covid test result. The associated costs are the responsibility of the guest.
We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for:
- Trip Interruption
- to cover the cost of the trip, including air
- Trip Delay
- Emergency Evacuation/Repatriation
- Medical Expenses from illness (covering individual or pandemic event).
If someone gets sick while travelling, we are not expecting the tour to be cancelled, however it will depend on the specific situation as we will need to follow the advice of local government and health authorities.
We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for:
- Trip Interruption to cover the cost of the trip, including air
- Trip Delay
- Emergency Evacuation/Repatriation
- Medical Expenses from illness (covering individual or pandemic event).
Depending on the airline you travel with, you may be required to show proof of vaccination and/or testing, and similarly the destination you are travelling to may have specific requirements with regards to the vaccine and / or testing.
In terms of travelling with AAT Kings, we highly recommend you purchase travel insurance ahead of your tour that covers you for unexpected events including trip interruption, accident and illness (such as Covid-19). We also recommend that you pack a supply of Rapid Antigen Tests (RATs) for personal use in case you wish to test for Covid-19 whilst on tour for peace of mind. In terms of testing requirements, vaccine passports etc, you should check the relevant government websites for the latest information. The cost will depend on the country you are travelling to and their specific testing requirements as well as the testing requirements of your home country for your return.
Anyone traveling with AAT Kings will need to comply with specific testing requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues.
Anyone traveling with AAT Kings will need to comply with specific testing requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues.
COVID-19 requirements vary from country to country and region to region and are constantly evolving. If you test positive while traveling with us, you will need to isolate for the required number of days as stipulated by the local government and/or until such time that you obtain a negative Covid test result.
We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for:
- Trip Interruption - to cover the cost of your trip, including air
- Trip Delay
- Emergency Evacuation/Repatriation
- Medical Expenses from illness (covering individual or pandemic event).
AAT Kings has clearly outlined protocols in place and would additionally work with local authorities in the event of an outbreak on tour. Our Travel Directors have also been fully briefed and trained in this regard.
As Covid-19 still remains a threat to the health of individuals, we ask that you please take personal responsibility for your wellbeing and be conscious of the effect your personal situation may have on the health and wellbeing of others. AAT Kings may decide you will not be able to continue to travel with the group, if your health situation appears likely to endanger your wellbeing or that of other guests.
The New Zealand government mandates that anyone who has tested positive to Covid-19 is required to isolate in line with their current regulations which can be found here: https://covid19.govt.nz/isolation-and-care/
Any testing that is required pre travel will be the responsibility of the guest to organise, as these requirements will be in accordance with airline policies, and the entry requirements of the destination you are travelling to. During your tour, your Travel Director will facilitate any mandatory testing and this will be done with as little impact as possible to your experience. This testing will be at the expense of the guest. Any testing required post travel will again be the responsibility of the guest to organise.
You will need to wear a mask whenever your Travel Director advises it is mandatory to do so, and as you wish to do so for your own peace of mind and assurance. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks. All tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you.
Where an internal flight is included in your itinerary, whether you will be required to wear a mask on your flight will depend on the policy of the airline you are flying with. We highly recommend you check the airline's policies before travelling to ensure you are prepared.
We continue to follow government guidelines regarding our coaches. Groups travelling together will be seated together, and face coverings will be required where mandated, otherwise it is the choice of our guests if they wish to wear face coverings when travelling on the coach. Additionally, all surfaces will be disinfected multiple times per day, and due to our high performing air filters the air within the coach will be completely filtered and changed every 2-3 minutes.
To comply with local health authorities we may be required to collect and share personal information for contact tracing purposes, for example at hotels, restaurants or areas of gathering. This information can then be used by local health departments to alert you if you may have been exposed to COVID-19.
You can change your trip and/or departure date up to 60 days (land only) or 90 days (air inclusive/3rd parties) before your trip is due to depart without incurring change fees (for most trips). See our Terms and Conditions.
Thanks to our flexible booking terms, You can change your trip and/or departure date up to 60 days (land only) or 90 days (air inclusive/3rd parties) before your trip is due to depart without incurring change fees (for most trips). See our Terms and Conditions.
If you must cancel your trip up to 60 days prior to departure (land-only tours), you may be eligible to keep your deposit as a credit to use for a future booking (Future Travel Credit). This will be valid for use within five years of the original booking date. See our Terms and Conditions.
Many agents and companies have different policies. Our policy has always been based on offering our guests risk free and flexible booking conditions. Read our Booking Conditions.