Booking Conditions

  • Front Cover of AAT Kings Australia & New Zealand 1617 Brochure

    Validity Dates

    01 April 2016 - 31 March 2017

    For tour pricing and itineraries departing before 01 April 2016, refer to our 2015 brochure. Please note surcharges and minimum night stays may apply, and itineraries may vary due to special events, New Years Eve, Christmas, Easter etc. The tours advised in this brochure are operated by AAT Kings Tours Pty. Ltd., on behalf of AAT Kings Tours International Ltd.

    AAT Kings Tours Pty. Ltd., (ABN) 97 079 722 464
    Level 7, 35 Grafton St, Bondi Junction, NSW, Australia 2022

    AAT Kings Tours USA Inc
    United States Tour Operator (USTOA) Member #138
    Address: 801 East Katella, Anaheim CA 92805
    T:+118662401659

    All references to tours in these booking conditions, refer to all Guided Vacations, Short Breaks, Day Tours, Inspiring Journeys and Aussie Adventures.

    To confirm your reservation, a non-refundable deposit of USD200.00 per person, per tour is required. Reservations will be held for 7 (seven) days only. Balance for payment for your vacation is to be paid in full 45 days prior to departure. Once deposit is accepted by our office, the price for the coach content will guaranteed.

    Passports, Visas and Airfares

    Check with your travel professional regarding current passport and visa requirements. Special airfares for travel within Australia and New Zealand are available to international visitors, in conjunction with their international air tickets. Again, your travel professional will have details.

    Departure Guarantee

    Occasionally airlines and tour operators are forced to reschedule departure dates. At AAT Kings we appreciate the inconvenience this may cause you. Therefore, we guaranteed no fully-guided vacation will be rescheduled within 45 days of the published departure date.

    Prices and Concessions

    Prices are quoted in USA and Canadian currency, and include Australian Goods & Services Tax (GST). The prices are for coach content only (unless stated otherwise), all prices are subject to change without notice and may be affected by currency exchange rate fluctuations, fuel and hotel surcharges and legislative changes that include changes to any taxes to be paid. This clause does not apply if the booking was made within 10 weeks of travel. All prices in this brochure are valid as of 01 April 2016 for current pricing and availability please call 866 240 1659. Prices should be checked before making final payment.

    Young Travellers: Children 2 to 15 years of age are entitled to child prices on half an one day Day Tours as well as on Short Breaks that include overnight accommodation (tent/hotel) when sharing with at least one adult (unless stipulated otherwise). Only one young traveler discount is applicable per room. Infants up to and including 1 year old are free of charge.

    Children on AAT Kings Guided Vacations: Child rates apply to children aged 6 to 15 years inclusive. Children 5 years of age and under are not eligible any AAT Kings Guided Vacation. Guests under 18 years of age must be accompanied by an adult.

    Children on AAT Kings Inspiring Journeys: Children under 15 years of age are not eligible to travel on any AAT Kings Inspiring Journey. Guests under 18 years of age must be accompanied by an adult.

    Accommodation

    Run of house rooms are used at all hotels featured in this brochure, unless otherwise specified.

    Single Rooms and Triple Rooms

    Where single rooms are available, an additional charge applies. Refer to individual programs. Single rooms in some remote locations cannot always be guaranteed and in some cases, the single charge is obligatory. Triple rooms are available on request and a discount per person applies. The third bed may be a 'fold-away', 'sofa-bed' or 'roll away'.

    Quad Share Rooms

    Quad share rooms are unavailable and clients are required to book two twin rooms. Inter-connecting rooms are available on request and subject to availability.

    Solo Travellers

    If you are traveling alone on a Guided Vacation and do not wish to pay the single supplement, AAT Kings will ensure that you share a room with a person of the same gender. If we are unable to match you, we'll provide a single room at no additional charge. Please request at time of booking. Does not apply to Small Group Tours and Short Breaks.

    Hotel Check-in/Check-out

    Check-in time at most hotels is 3pm. If you are arriving early into a city, you may wish to request an early check-in to your hotel room, so as to allow for immediate check-in. An additional night's charge will apply.

    Amendment fees

    Each amendment or modification after your booking has been confirmed is subject to USD 35.00 charge. A change to tour date or tour itinerary within 45 days of tour departure be will treated as a cancellation and normal cancellation fees will apply, except when the change is to an earlier tour departure of equivalent or greater value, in which case a USD 50.00 per person amendment fee will be charged.

    If You Have to Cancel

    Cancellation fees will be levied relative to the amount of notice given as follows (minimum USD 200.00 per person):

    AAT Kings Guided Vacations, Short Breaks, Inspiring Journeys & Aussie Adventures

    More than 10 weeks  Full refund
    70-45 days prior to departure Deposit forfeited
    44-22 days prior to departure 25% of tour price
    21-8 days prior to departure 30% of tour price
    7-1 days prior to departure 50% of tour price
    Less than 24 hours prior to departure 100% of tour price

    Day Tours

    Less than 6 days 50% of tour price
    24 hours or no show 100% of tour price

    See Travel Insurance clause.

    Tour Participation, Exclusion and Release

    Children under eighteen (18) years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. You must advise AAT Kings at the time of booking if you are affected by an condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings.

    AAT Kings reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements during the course of the tour without refund, of anyone who:

    • •is unable to cope with the requirements of coach tour travel or who may need or require services or facilities that are not available
    • •fails to comply with the reasonable instructions of AAT Kings personnel
    • •engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other participants

    You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for termination of your tour arrangements in accordance with the previous conditions, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition. You agree that our AAT Kings Travel Director or Representative may take photographs and videos of you while you are on vacation and that these may be used in our brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

    Airfares

    Please note that AAT Kings does not incur any liability for airfares purchased by travel agents or guests online via the internet, in the unlikely event that a tour is cancelled, AAT Kings cannot be held responsible for airfare conditions when the airfare is purchased via the internet or by travel agents. All such risk, loss and expense must be borne by the travel agent or guest.

    Refunds and Penalties

    Illness or Absenteeism: in the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing. AAT Kings makes no representation or guarantees concerning reimbursement of funds paid by you under any insurance claim

    Travel Insurance

    It is strongly recommended that all clients take out comprehensive travel insurance including international air, cancellation and medical cover. This may be arranged through your travel agent or credit card company.

    Vacation Inclusions

    Transportation, entrance fees and boat cruise prices as per itinerary, services of a Travel Director and Tour Driver and meals as specified. Accommodation on a twin share basis (unless otherwise specified). Subject to a minimum number of clients, AAT Kings reserves the right to operate touring on a smaller vehicle with a Driver Guide. On some occasions, coach restrooms may be inaccessible depending on operational conditions.

    Airport Transfers

    Where indicated in this brochure, complimentary arrival and departure transfers are provided between designated airports and AAT Kings hotels on the scheduled start and end days of your tour only. Complimentary transfers are only included with pre/post tour accommodation booked with AAT Kings, and where flight arrival and departure details are advised.

    Special meals

    Please advise AAT Kings of any special dietary requirements at least 14 days before departure. Note that any special meal requirements will be on a request basis only. AAT Kings cannot guarantee the availability of special meal types.

    Not Included in Your Price

    Airfares (unless stated), airport taxes, travel insurance and personal items. Any new or additional Government taxes or charges.

    Luggage Allowance

    One medium size suitcase per person plus one piece of hand luggage which may be carried on board the coach. Please note that hand luggage with an adjustable handle and wheels will not fit in the overhead compartments of the vehicle and cannot be accepted as hand luggage. Maximum weight of the suitcase not to exceed 50lbs (23kg). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit.

    If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. We suggest that you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway stations and cruise terminals). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airlines/s directly for their most current baggage regulations and related fees.

    AAT Kings is not responsible for additional fees imposed by carriers in regard to luggage. All luggage and personal effects are at all times, and in all circumstances at the risk of the tour participant. Luggage insurance is strongly recommended.

    Smoking & Seat Rotation

    Government regulations prohibit smoking inside tourist coaches. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, guests change seats daily during the course of the tour.

    What to Bring

    We recommend casual, lightweight, drip-dry clothing with some warmer articles for the evenings and cooler days. For the winter months, a warm jacket is recommended. Pack shorts, pullover, rubbersoled walking shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not forget a hat, camera, sunglasses, insect repellent, sunscreen, toiletries and a bottle for drinking water. Note that regular laundry facilities may not always be available. Dress is usually casual, so bring comfortable clothing. In Central Australia, Southern Australia and New Zealand nights in winter (May to August) can be cold, frosts and snow do occur and occasionally cold winds blow, so bring warm clothing to suit. Days are usually sunny and mild. In Northern Australia warmer conditions apply, so come prepared.

    Wi-Fi

    Complimentary WiFi service is available in many hotel guest rooms and/or the public areas of most hotels. Complimentary WiFi is also provided on-board most of our touring coaches. WiFi on coaches uses a mobile/cellular network and as a result the connection will be slower than regular broadband and at times may not be available in some areas. Please note that WiFi may not be available on transfer coaches and other local services.

    Independent Touring

    Please note companies other than AAT Kings operate some of the touring in this brochure.

    Third Party Suppliers: IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail, Rural Homestay Options etc. These excursions are not operated by AAT Kings Tours, nor by persons or companies associated with AAT Kings Tours. These activities may involve inherent risk of injury, death, accident, delay and loss, and guests assume all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.

    Complaints

    If an issue arises or you need assistance, you should immediately inform the relevant supplier (for example the hotel) and your Travel Director or our local representative who will endeavour to assist you. Prompt action will assist the supplier of the services to rectify the situation and ensure enjoyment of your vacation. It is a legal requirement that you advise the supplier of any issues you may have whilst on tour. If you fail to give the supplier and/or AAT Kings the opportunity to investigate and rectify your complaint at the time, this may affect your rights under this contract if your complaint cannot be resolved locally or through our office (detailed below). You should make contact with the travel agent with whom you booked your vacation who will contact us to advise of the problem so that we may endeavour to resolve it. Should a problem remain unresolved, we request that a complaint be made in writing within 28 days of completion of your tour to:

    Guest Relations Department
    AAT Kings Tours (USA)
    801 East Katella Avenue,
    Anaheim, CA, 92805

    Uluru - Kata Tjuta National Park & Kakadu National Park Entry Fees

    The entry fee for Uluru – Kata Tjuta National Park is USD21 per adult and USD11 per child and is valid for a period of 3 consecutive days. The fee for Kakadu National Park is USD34 per adult (April-October), USD21 per adult (November-March), USD17 per child (April-October), USD11 per child (November-March) and is valid for 7 consecutive days. The entry fee is included on all Short Breaks. The entry fee is not included on any Day Tours and must be pre-purchased at time of booking or on day of travel. This is an additional compulsory Government charge and is subject to change without notice. You must carry your entry ticket with you every time you enter the National Parks or you will be required to purchase another ticket.

    Protection of Funds

    AAT Kings shares coverage under Trafalgar Tours' USTOA Active Membership and $1 million letter of credit, posted with the United States Tour Operators Association, in the unlikely event of the company's insolvency AAT Kings Tours (USA) Inc., is a registered seller of travel with the Attorney General of the State of California pursuant to section 17550.20 of the California Business and Professions Code CST#2019957-20

    Responsibility

    1. This brochure represents the entire agreement between the guest and AAT Kings Tours International Ltd., who is the product owner.
    2. AAT Kings and its agents (collectively 'AAT') act only as agent for the guest and upon express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act, or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services for this tour). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the guest.
    3. Most coach tours are subject to a minimum number of guest bookings. Where this is not reached, we endeavour to give ample notice and suggest suitable alternatives. Any additional costs incurred are the responsibility of the guest.
    4. Legal proceedings against the company may be instituted only in a State or Federal Court within the State of California, or in the U.S. District Court for the Central District of California. The applicable law shall be the law of the State of California.
    5. We reserve the right to change the hotels and vehicles used, if operational considerations require this.

    Photography

    A selection of images in this brochure have been supplied by Hamilton Island Resort, South Australia Tourism Commission, Tourism Australia, Destination New South Wales, Tourism Northern Territory, Tourism and Events Queensland, Tourism Tasmania, Tourism Tropical North Queensland, Tourism Western Australia, Visions of Victoria, Voyages Indigenous Tourism Australia, Wildlands Cruises, Wildman Wilderness Lodge, Te Puia, Real Journeys, Tamaki Maori Village, Destination Queenstown, Destination Rotorua.

  • Front Cover of AAT Kings Australia & New Zealand Brochure

    Validity Dates

    01 April 2017 – 31 March 2018

    AAT Kings Tours USA Inc.
    United States Tour Operator Association (USTOA) Member
    Address: 801 East Katella, Anaheim CA 92805
    T: 1 866 240 1659

    All references to tours in these booking conditions refer to all Guided Vacations, Short Breaks, Day Tours, Inspiring Journeys and Aussie Adventures.

    Payments

    Deposit required - $200 per person per tour
    Final Payment - 45 days prior to departure

    Disclaimer

    Travel is personal and each individual's goals and experiences may differ, AAT Kings will not be bound by, or liable for any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any vacation offered by AAT Kings.

    General Information & Conditions

    Vacation prices are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations as of the production date of this brochure. All are subject to change. For up-to-date pricing contact your travel agent or visit www.aatkings.com. No surcharges regarding cost or currency fluctuation will be made to the LAND only price once the deposit is received. No refund will be made on account of reduction of any of the above. If the total vacation price increases by more than 10%, guests will have the option to cancel the vacation within 7 days of notification of the surcharge without penalty. All prices are in US Dollars unless specified.

    Fees & Taxes

    Other fees and taxes are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by airlines such as baggage handling, seat selections, and/or any other services are at the sole responsibility of the guest(s). Additional air-related restrictions apply.

    Tour Participation, Exclusion and Release

    Children under eighteen (18) years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. You must advise AAT Kings at the time of booking if you are affected by a condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings.

    • • Guests must advise AAT Kings, at time of booking of any physical, medical or other special needs that require accommodating. AAT Kings will make reasonable modifications to its policies, practices and procedures when necessary unless doing so will fundamentally alter the nature of the services provided.
    • • Guests must ensure they are medically and physically able to travel.
    • • AAT Kings may impose safety requirements. AAT Kings may exclude an individual from participation in a vacation or an activity if the individual’s participation poses a threat to the health or safety of others. The decision, made solely by AAT Kings, to exclude an individual will be based on an individualized assessment and reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policy, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude the guest.
    • • AAT Kings does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A traveler who requires services of a personal nature should strongly consider bringing a companion to provide such assistance and must understand that the other travelers, Travel Director and AAT Kings staff will not be available for such purpose.
    • • Regrettably, motorized scooters are not allowed on any AAT Kings vacations.
    • • AAT Kings does not employ medical personnel; any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. AAT Kings is not responsible or liable for losses or costs incurred due to unavailability of medical service, or medical services obtained while on vacation, or for the quality of the care or services received.Medical care in other countries is not always comparable to care that you may receive in your local area. You are encouraged to purchase medical insurance that will cover you while on vacation. Your regular health insurance may not apply abroad.
    • • In purchasing your vacation, you attest that you are physically fit for it, if you have concerns please request additional details about your journey from your travel agent or AAT Kings.
    • • Some vacations include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps, and/or locations which may not be easily accessible or accessible by wheelchair. During the vacation, AAT Kings may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which AAT Kings does not control. Accommodations in international vacations may differ from those in North America. AAT Kings cannot guarantee disability access or accommodations for guest traveling on international vacations.

    Many Optional Experiences are operated by independent third party suppliers, not AAT Kings. These are not part of the vacation package provided by us. Your contract will be with the operator of the experience. We are not responsible for providing of the experience, or anything that happens during the experience. Some experiences involve outdoor activities and/or can be physically demanding. You must make your own decisions about experiences and participate only in activities that suit your physical ability; we suggest that you speak with your medical providers if you have questions about your abilities. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake. AAT Kings may, in its sole discretion, decline booking any guests or remove any guest who cannot comply or refuses to comply with AAT Kings' terms and conditions. If this occurs, you are responsible for the cost of travel back to your hometown and AAT Kings shall not be liable for your losses and no refund shall be provided.

    You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for termination of your tour arrangements in accordance with the previous conditions, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition. You agree that our AAT Kings' Travel Director or Representative may take photographs and videos of you while you are on vacation and that these may be used in our brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/ or films.

    Passports, Visas and other Entry/Exit Requirements

    To enter and leave Australia and New Zealand, all guests including children must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. Some countries require multiple entry visas. Please refer to www.aatkings.com ‘All You Need To Know’ section. For Australia, Canadian and US passport holders require an ETA prior to departure. Please consult AAT Kings or your travel agent for further details. Due to government imposed security/immigration measures, passport and emergency contact information is required for all guests prior to release of travel documents. It is the guest’s sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to (reciprocity) fees and or departure taxes/exit fees which will be collected at the airports upon entry/ departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete and, if this occurs, no refund is due. For up to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility. AAT Kings bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation.

    Air Arrangements

    Special airfares for travel within Australia and New Zealand are available to international visitors, in conjunction with their international air tickets. Your travel professional will have details.

    Reservations/Ticketing: Air-inclusive bookings require an additional non-refundable deposit at time of booking. Upon receipt of air deposit, your airfare, taxes and surcharges are final. This will be regardless of future price fluctuations up or down. When booking a guided vacation including flight, you will be required at the time of booking to provide us with the full name as detailed on the passport, date of birth, passport number, date and place of issue and expiration date for each guest. For published airfare bookings, a $75 per person processing fee will be charged. Changes to flight itineraries, name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility. Airlines (and other travel providers, including AAT Kings) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.

    Air Cancellation: Cancellations prior to airline ticketing incur a service fee of $50 per person plus air deposit or after airline ticketing service fees of $75 per person plus deposit is charged. This is in addition to any airline imposed penalties, which may be up to 100% of the air ticket price, will be charged for cancellation. Some airfares including published fares booked by AAT Kings are non-changeable and non-refundable. Lost ticket replacement can take up to one year and processing fees may be assessed.

    Airline Availability: Seats are limited in our contracted class of service and may not be available on every flight. AAT Kings does not hold block spaces on any airline and does not assure seat availability for every single guided vacation departure date.

    Airline Seating: Not all airlines offer pre-assigned seats. Some may charge for pre-assigned seats. Any additional charges imposed by airlines will be at the guest’s expense. Where pre-assigned seats are not offered or different seats are desired guests must contact the airline(s) directly to arrange seating assignments. Seating is solely under the airline’s control, as are itinerary changes due to flight delays and schedule changes. AAT Kings reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment flight delays, flight cancellations and schedule changes are the responsibility of the airline. AAT Kings will not be responsible or liable for such delays or rescheduling.

    Price Changes: Airlines and other travel providers (including AAT Kings) change pricing and itineraries from time to time. Prior to your booking and paying for travel, all prices and itineraries in this brochure are subject to change at any time. Guest Changes to flight itineraries and name changes may result in penalties charged by the airline. These are the guest’s responsibility. Airline Fuel Surcharges and Air-Related Taxes, Fees and Restrictions Airfares will be provided at time of booking, will be based on round-trip purchase, and will include air-related taxes, fees and fuel surcharges imposed by the airlines. Any additional fees charged by the airlines such as baggage handling, seat selections and/or any other services are at the sole responsibility of the guest(s).

    Airline Special Requests: Seat assignment and special meal requests can be requested at time of booking. AAT Kings does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by AAT Kings. It is the guest’s responsibility to request frequent flyer credit from the airline. AAT Kings shall not be responsible for matters concerning frequent flyer miles.

    Air Transportation: Not included unless otherwise indicated in the price panel. Please be advised that due to the Transportation Security Administration’s (TSA) Secure Flight Program, airlines must collect required information from guests. For more information regarding TSA’s Secure Flight Program, please visit www.tsa.gov

    Booking Changes, Cancellations & Refunds

    A fee of $35 or more per person, per change and any further costs we incur, will be charged for any revisions or alterations made to a reservation after the booking is confirmed with payment unless the change increases the price of the booking. Costs and changes may increase the closer to the departure date that changes are made. We will try to make your requested change but it may not be possible. A change of Guided Vacation date or itinerary within 45 days of departure date will be treated as a cancellation. Cancellation fees will apply except when changing to an earlier departure date and the vacation price is equivalent or greater, in which case a $35 (or more) per person amendment fee will be charged. Name changes or corrections will be treated as a cancellation and fees may apply. You must also pay any charges or fees imposed by airlines for any changes, including name and date changes. This can be up to 100% of the value of the ticket.

    Cancellations & Cancellation Fees

    Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking.
    Please note the following:

    • • If the notice of cancellation is received by AAT Kings more than 45 days prior to the vacation departure date, deposit will be returned along with any Travel Protection payment.
    • • If full payment is not received 45 days prior to departure date AAT Kings has the right to cancel your reservation. AAT Kings will not be responsible for lost reservations.
    • • Notice of cancellation must be made in writing directly to AAT Kings or through your travel agent.
    • • If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin/Double to Single, or Triple to Twin/ Double), changes for the new room type will be the responsibility of the remaining party.
    • • The charges detailed in the Summary Information Table will be applied when notice of cancellation is given after the booking is confirmed. • If a guest fails to join the vacation on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the vacation later at their own expense).
    • • Cancellation fees applied to additional accommodation and/or chargeable transfers, prior to and after the vacation reserved through AAT Kings, are additional to any cancellation or other charges that may be levied by your Travel Agent.
    • • Additional hotel accommodation and/or chargeable transfers cancelled within 14 days of booked date will incur a 100% cancellation fee. For cancellation outside 14 days before the booking date the following fees will be charged.

    AAT Kings Guided Vacations, Independent Touring, Short Breaks & Aussie Adventures
    PERIOD OF NOTICECANCELLATION FEE
    45 days and over Deposit forfeited
    44-22 days  25% of tour price
    21-8 days  30% of tour price
    7-1 days  50% of tour price
    Departure day (no show)  100% of tour price

    AAT Kings Day Tours
    PERIOD OF NOTICE CANCELLATION FEE
    Less than 6 days prior to departure  50% of tour price
    Less than 24 hours 100% of tour price

    Hotel and/or Chargeable Transfer Cancellation Fees
    PERIOD OF NOTICE CANCELLATION FEE
    45 days and over$35 per person
    44-22 days 25% of the price for the accommodation and or chargeable transfers
    21-15 days 30% of the price for the accommodation and or chargeable transfers

    Travel agent fees and cancellation charges may also apply

    Airline Flights/Tickets: After deposit has been received, any changes prior to airline ticketing incur a $35 service fee per person or if after ticketing a $75 service fee per person. This is in addition to any airfare rate increase and any additional change fees imposed by the Airline. Some airfares including published fares booked by AAT Kings are non changeable and non-refundable. See Air Cancellation Section above.

    AAT Kings is not responsible for other travel arrangements that you or your party has made outside AAT Kings that are affected by our cancellations.

    If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You and your Travel Agent are responsible to make this claim to your insurer.

    Illness or Absence Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a vacation, included but not limited to missed hotels, transfers, meals or sightseeing. AAT Kings urges you to purchase travel insurance to cover such circumstances. AAT Kings makes no representation or guarantees concerning reimbursement, scope of coverage or other aspects of any travel insurance policy or claim.

    Quad Share Rooms

    Quad share rooms are not available and clients are required to book two twin rooms. Inter-connecting rooms are available on request and subject to availability.

    Solo Travelers

    Where single rooms are available, an additional charge applies. Refer to individual programs. Single rooms in some remote locations cannot always be guaranteed and in some cases, the single charge is obligatory. Triple rooms are available on request and a discount per person applies. The third bed may be a 'fold-away', 'sofa-bed' or 'roll away'. If you are traveling alone on a vacation and do not wish to pay the single supplement, AAT Kings will ensure that you share a room with a person of the same gender. If we are unable to match you, we'll provide a single room at no additional charge. Please request at time of booking. Does not apply to Small Group Tours and Short Breaks.

    Hotel Check-in/Check-out

    Check-in time at most hotels is 3pm. If you are arriving early into a city, you may wish to request an early check-in to your hotel room, so as to allow for immediate check-in. An additional nights charge will apply.

    Extended Stays

    If you are arrange with AAT Kings to remain at a destination before or after your vacation, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please see the ‘Why not stay a little longer’ section of this brochure for a list of pre and post vacation accommodation. Space is limited and if available is for up to three nights before and/ or after each vacation. Breakfast and luggage handling is not included unless otherwise noted. If your extra night/s accommodation is not the hotel where your vacation begins or ends, you will be responsible for your transfer arrangements at your own expense.

    Refunds and Penalties

    Illness or absenteeism: in the event of your withdrawal from a tour after commencement for reasons of illness you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing. AAT Kings makes no representation or guarantees concerning reimbursement of funds paid by you under any insurance claim.

    Travel Insurance

    AAT Kings recommends that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. AAT Kings cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.

    Vacation Inclusions

    Transportation, entrance fees and boat cruise prices as per itinerary, services of a Travel Director and Tour Driver and meals as specified. Accommodation on a twin share basis (unless otherwise specified). Subject to a minimum number of clients, AAT Kings reserves the right to operate touring on a smaller vehicle with a Driver Guide. On some occasions coach restrooms may be inaccessible depending on operational conditions.

    Itinerary Variations

    AAT Kings strives to improve vacation itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, sometimes in reverse order, hotels may vary from those stated on the itinerary pages. On vacations which include cruises, the ship may be changed for operational reasons and on Milford Sound may be shared. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We will try to notify you or your travel agent of changes. If your enjoyment may be diminished by such limitations, please check with us or your travel agent before making a reservation. AAT Kings ‘Be My Guest’ experiences are unique and take place in singular locations. In the unlikely event that our local hosts are unable to welcome AAT Kings guests, AAT Kings will attempt to find an alternative experience or a highlight meal will be provided in place of the ‘Be My Guest’ experience.

    Holidays & Changes

    During local or regional holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by AAT Kings seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary and no compensation will be payable to guests. Holidays, closing days and other occurrences may necessitate a change of the day of the week for scheduled highlight dinners, regional meals, sightseeing or other activities. If, you feel your enjoyment might be diminished by any of these circumstances please check with the respective national, state or territory tourist office before selecting a specific departure date.

    Airport Transfers

    Where indicated in this brochure, complimentary arrival and departure transfers are provided between designated airports and AAT Kings' hotels on the scheduled start and end days of your tour only. Complimentary transfers are only included with pre/post tour accommodation booked with AAT Kings, and where flight arrival and departure details are advised.

    Special Meals

    Please advise AAT Kings of any special dietary requirements at least 14 days before departure. Note that any special meal requirements will be on a request basis only. AAT Kings cannot guarantee the availability of special meal types.

    Not Included in Your Tour Price

    Any items and matters not referred to above, including airlines to and from your destination, air-related taxes and fees (except where specified); additional fees charged by airlines such as checked and/or excess baggage, seat selections and any other services, passport and visa fees, insurances or all kinds, tips/gratuities to Motorcoach Driver, Local Host, Local Specialists and Travel Director; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Optional Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign government and nongovernmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided vacation whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.

    Luggage Allowance

    One medium size suitcase per person plus one piece of hand luggage which may be carried on board the coach. Please note that hand luggage with an adjustable handle and wheels will not fit in the overhead compartments of the vehicle and cannot be accepted as hand luggage. Maximum weight of the suitcase is not to exceed 50lbs (23kg). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. We suggest that you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway stations and cruise terminals). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airlines/s directly for their most current baggage regulations and related fees. AAT Kings is not responsible for additional fees imposed by carriers in regard to luggage. All luggage and personal effects are at all times, and in all circumstances at the risk of the tour participant. Luggage insurance is strongly recommended.

    Smoking and Seat Rotation

    Government regulations prohibit smoking inside tourist coaches, including e-cigarettes. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, guests change seats daily during the course of the tour.

    What to Bring

    We recommend casual, lightweight, drip-dry clothing with some warmer articles for the evenings and cooler days. For the winter months, a warm jacket is recommended. Pack shorts, pullover, rubber-soled walking shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not forget a hat, camera, sunglasses, insect repellent, sunscreen, toiletries and a bottle for drinking water. Note that regular laundry facilities may not always be available. Dress is usually casual, so bring comfortable clothing. In Central Australia, Southern Australia and New Zealand nights in winter (May to August) can be cold, frosts and snow do occur and occasionally cold winds blow, so bring warm clothing to suit. Days are usually sunny and mild. In Northern Australia warmer conditions apply, so come prepared.

    Wi-Fi

    Complimentary Wi-Fi service is available in many hotel guest rooms and/or the public areas of most hotels. Complimentary Wi-Fi is also provided on-board most of our touring coaches. Wi-Fi on coaches uses a mobile/cellular network and as a result the connection will be slower than regular broadband and at times may not be available in some areas. Please note that Wi-Fi may not be available on transfer coaches and other local services.

    Independent Touring

    Companies other than AAT Kings operate some touring in this brochure.

    Third Party Suppliers

    IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail, Rural Homestay Options etc. These excursions are not operated by AAT Kings Tours, or by persons or companies associated with AAT Kings Tours. These activities may involve inherent risk of injury, death, accident, delay and loss, and guests assume all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.

    Complaints

    If an issue arises or you need assistance, you should immediately inform the relevant supplier (for example the hotel) and your Travel Director or our local representative who will endeavor to assist you. Prompt action will assist the supplier of the services to rectify the situation and ensure enjoyment of your holiday. It is a legal requirement that you advise the supplier of any issues you may have whilst on tour. If you fail to give the supplier and/or AAT Kings the opportunity to investigate and rectify your complaint at the time, this may affect your rights under this contract if your complaint cannot be resolved locally or through our office (detailed below). You should make contact with the travel agent with whom you booked your holiday who will contact us to advise of the problem so that we may endeavor to resolve it. Should a problem remain unresolved, we request that a complaint be made in writing within 28 days of completion of your tour to: Guest Relations Department, AAT Kings Tours (USA), 801 East Katella Avenue, Anaheim CA 92805

    Uluru – Kata Tjuta National Park & Kakadu National Park Entry Fees

    The entry fee for Uluru – Kata Tjuta National Park is USD21 per adult and USD10 per child and is valid for a period of 3 consecutive days. The fee for Kakadu National Park is USD33 per adult (April-October), USD21 per adult (November-March), USD16 per child (April-October), USD10 per child (November-March) and is valid for 7 consecutive days. The entry fee is included on all Short Breaks. The entry fee is not included on any Day Tours and must be pre-purchased at time of booking or on day of travel. This is an additional compulsory government charge and is subject to change without notice. You must carry your entry ticket with you every time you enter the National Parks or you will be required to purchase another ticket. Child age is 5-15 years.

    Protection of Funds

    AAT Kings shares coverage under Trafalgar Tours' USTOA Active Membership and $1 million letter of credit, posted with the United States Tour Operators Association, in the unlikely event of the company's insolvency AAT Kings Tours (USA) Inc., is a registered seller of travel with the Attorney General of the State of California pursuant to section 17550.20 of the California Business and Professions Code CST#2019957-20

    Disclaimer for Warranties

    The Operator warrants only that the services shall be generally, through in view of the vagaries of travel, not necessarily precisely, as described, and subject to change and the other terms and conditions herein. All other warranties, express and implied, including warranties of fitness for a specific purpose and merchantability are expressly excluded. There is no warranty that extends beyond the description of the face hereof.

    Responsibility

    1. This brochure represents the entire agreement between the Guest and AAT Kings Tours International Ltd., who is the product owner.

    2. AAT Kings and its agents (collectively 'AAT') act only as agent for the guest and upon express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act, or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party which is to, or does supply any goods or services for this tour). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, government/s, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the guest.

    3. Most coach tours are subject to a minimum number of guest bookings. Where this is not reached, we endeavor to give ample notice and suggest suitable alternatives. Any additional costs incurred are the responsibility of the guest.

    4. Legal proceedings against the company may be instituted only in a State or Federal Court within the State of California, or in the U.S. District Court for the Central District of California. The applicable law shall be the law of the State of California.

    5. We reserve the right to change the hotels and vehicles used, if operational considerations require this.

    Additional Risks

    Additional risks and damages may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance , animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation of medical facilities and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved and you are hereby agree to accept any and all risks. As lawful consideration for the agreement with AAT Kings to participate in such trips and activities you agree you will not make a claim against AAT Kings or its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or on any and every other way participating in the trip. You release AAT Kings, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.

    Safety

    Where the guest occupies a motorcoach seat fitted with a safety belt, neither AAT Kings nor the operator nor its agents or cooperating organizations or service providers will be liable for any injury, illness or death for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being used at the time of such an accident or incident. The exclusion and limitation of liability shall not be used to imply that the operator or its agents or affiliated entities are liable in other circumstances.

    International Treaties

    Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time the guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention, the Berne Convention for rail travel, Athens Convention 1974 for carriage by sea, the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liabilities in relation to any claim of death, injury, loss, damage and delays to guests and luggage. Enrolment in and payment for a vacation shall constitute agreement and acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by and office of the Company.

    AAT Kings Limited Roll

    AAT Kings, a California corporation, serves only as a sales representative, and is not responsible for any activity beyond its limited role in arranging reservations and ticketing. AAT Kings shall not be responsible or liable for any acts, omission or default, whether negligent or otherwise, of any other entity whether or not affiliated with the operator.

    Choice of Law and Venue Selection

    This Agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions shall be solely in the Superior Court of California in or for Orange County or the United States District Court for the Central District of California. This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles, all guests claims must be submitted in writing and received by AAT Kings no later than 60 days after completion of the AAT Kings vacation. GUEST CLAIMS NOT SUBMITTED AND RECEIVED WITHIN THIS TIME SHALL BE DEEMED TO BE WAIVED AND BARRED.

    Errors and Omissions

    In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing. Every effort is made to ensure brochure accuracy at the time of going to press however AAT Kings cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey.

    The airline(s) featured or nominated in this brochure do not by virtue of their endorsement of this brochure commit or represent themselves either as contracting with any purchaser of a vacation from AAT Kings or as having any other legal relationship with them. All bookings made within any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations and liability imposed by them in relation to matters not covered particularly and expressly by our agreement with AAT Kings.

    If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. None of the companies in the AAT Kings group of companies, or any other servants or agent, accept responsibility or liability for your acts, omissions, defaults conduct, state of health, condition or circumstances.

    Guests who purchase from within California

    Transactions entered into with AAT Kings are covered by the California Travel Consumer Resolution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services with the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to wave their rights to other civil remedies against a registered participating seller of travel for matters arising out of a sale of which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-600; or faxing a request to (213) 897-8846

    Guests purchasing from outside of California

    Transactions entered into with AAT Kings are not covered by the California Travel Consumer Restitution Fund.

    Data Protection

    To process your vacation booking, AAT Kings will need to use personal information for you and guests in your booking. Personal information may include each guests name, address, phone number, email address, passport number, and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g. sending mail, providing marketing assistance, etc.). This may involve sending personal information (including sensitive). In making your booking you consent to your personal data being passed to relevant third parties as set above. We may also use personal information you provide us to review and provide the vacations and services we offer, and to contact you (by post, email, telephone or other means) about other vacations and services offered by AAT Kings that may interest you, if you do not want to receive this information, or if you want a copy of the personal information we hold about you, write to us at AAT Kings 801 East Katella Avenue, Anaheim, California 92805. AAT Kings may charge a fee for supplying you this information as permitted by law.

    Photography

    A selection of images in this brochure have been supplied by Hamilton Island, South Australia Tourism Commission, Tourism Australia, Destination New South Wales, Tourism Northern Territory, Tourism and Events Queensland, Tourism Tasmania, Tourism Tropical North Queensland, Visions of Victoria, Voyages Indigenous Tourism Australia, Wildlands Wetlands Cruises, Wildman Wilderness Lodge, The Puia, Real Journeys, Tamaki Maori Village, Destination Queenstown, Destination Rotorua. Images in this brochure are indicative only and may not reflect specific destinations visited.

    Brochure Validity

    01 April 2017 – 31 March 2018

    For tour pricing and itineraries departing before 01 April 2017, refer to our 2016 brochure. Please note surcharges and minimum night stays may apply, and itineraries may vary due to special events, New Year’s Eve, Christmas, Easter etc. The tours advised in this brochure are operated by AAT Kings Tours Pty. Ltd., on behalf of AAT Kings Tours International Ltd.

    AAT Kings Tours Pty. Ltd. ABN 97 079 722 464
    82-86 Bourke Road Alexandria NSW Australia 2015
    Website: aatkings.com

    Financial Protection US$20 MILLION – your peace of mind guarantee

    The traveling public has always been concerned about protection of advance bookings. As part of AAT Kings' commitment to providing our customers with peace of mind in all dealings with AAT Kings, Travcorp Financial Services Ltd has provided a letter of credit to Trafalgar of US$20Million in respect of all customers traveling with AAT Kings.

    The USTOA $1 Million Travelers Assistance Program

    AAT Kings shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of the Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, according to the terms and conditions of the USTOA Travelers Assistance Program, the advance payment of AAT Kings customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 million posted by the Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by AAT Kings. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to information@ustoa.com or by visiting their website at www.ustoa.com

  • Front Cover of Inspiring Journeys Australia & New Zealand Brochure

    Validity Dates

    01 April 2017 – 31 March 2018

    All references to Tours in these booking conditions refer to all Inspiring Journeys. Inspiring Journeys is a business owned by AAT Kings. To confirm your reservation, a non-refundable deposit of $200 per person per tour is required for Inspiring Journeys. Reservations will be held for 7 days only without deposit. (This payment is in addition to any deposit required by your travel agent). Once your deposit has been received, AAT Kings will send your travel agent or yourself (if you’ve booked direct with AAT Kings) confirmation of the details of the booking. All airfares are subject to strict ticketing deadlines, to be advised at the time of booking. Balance of payment for your tour is to be paid 45 days prior to departure or within 72 hours of booking if less than 45 days but more than 8 days prior to departure, or at the time of booking if less than 7 days prior to departure. The operator reserves the right to re-sell seats without warning if applicants fail to finalise payment within the prescribed time.

    Important

    By paying the required deposit per person per tour to your travel agent, or AAT Kings Direct Reservations consultant, you acknowledge that you have read, understood and accepted these Booking Conditions, which make up the contract between you and AAT Kings.

    Travel Insurance

    Clients are strongly advised to take out travel insurance to cover any unforeseen circumstances (e.g. cancellation or curtailment expenses, loss of luggage etc). Your licensed travel agent or AAT Kings direct reservations consultant will be pleased to assist with your requirements.

    General Conditions

    These booking conditions represent the entire agreement between the client and AAT Kings Tours Pty. Ltd., who is the tour operator. AAT Kings will be responsible to the client for supplying the services and accommodation as described in the 17/18 brochure and on our website, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of AAT Kings. In such circumstances, we will do our best to supply comparable services, accommodations and itineraries, and there shall be no refund in this situation.

    AAT Kings and its agents (collectively ‘AAT’) act only as an agent for the client and upon the express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party which supplies any goods or services for this trip). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers (with the exception of Down Under Tours) of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client.

    Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements from those published. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of your comfort. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (we strongly recommend all clients take out Travel Insurance, see your licensed travel agent or your AAT Kings direct reservations consultant). The operator is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service.

    Please note that if you arrange for payment through an unaccredited agent, the unaccredited agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us, and the travel agent has no authority, expressed or implied, to receive monies on our behalf. There is no liability on our part, in respect of any monies paid to your travel agent. The company reserves the right to cancel any ticket or booking, or to refuse to carry any client where payment has not been received by the company within the specified time. The company reserves the right to amend or cancel tours at any time.

    Before you book

    The information presented in the 17/18 brochure and on our website was to the best of our knowledge correct at the time of publication. However, changes beyond our control may have occurred since then with respect to prices, itineraries, duration of holidays, standard of services and tour content. Surcharges may apply. Please check with your travel agent or your AAT Kings direct reservations consultant to ascertain if there are any alterations to the holiday you select before you book. Every effort is made to ensure brochure accuracy at the time of going to press and posting on our website. However AAT Kings cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.

    Departure Guarantee

    Occasionally airlines and tour operators are forced to reschedule departure dates. At AAT Kings we appreciate the inconvenience this may cause you. Therefore, we guarantee that no Inspiring Journey will be rescheduled within 45 days of the published departure date.

    Prices and Concessions

    Prices are quoted in Australian Dollars, include GST and compulsory taxes where applicable and supersede all prices previously advertised. Please check the exact price of your tour at the time of paying balance. Airfares are based on the most direct route and are subject to class availability and any new Government taxes. Group concessions for ten or more adults are available. All prices are valid subject to Government, hotel, fuel surcharges and currency fluctuations.

    Deposit Protection

    Deposit protection travel credits can only be redeemed once per person and a limit of one trip credit per tour applies. Does not apply if you previously received a full refund. We reserve the right to validate past booking status. If for any reason you do not travel, this credit remains for future use for five years.

    Promotional Discounts

    Promotional Discounts apply only to Inspiring Journeys operated by AAT Kings. They apply to the land content portion and exclude pre/post accommodation, tours incorporating rail or cruise and 3rd party operated tours. They are based on availability and seasonal blackout dates may apply.

    Reservations & Payments

    Credit Card Payments: A fee of 1% will be applied at the time of payment.

    Cancellations

    AAT Kings Inspiring Journeys
    PERIOD OF NOTICECANCELLATION FEE
    45 or more days Loss of deposit
    44-22 days  27.5% of tour price
    21-8 days  33% of tour price
    7-1 days  55% of tour price
    Day of departure100% of tour price

    Transferring to another date is treated as a cancellation and therefore cancellation fees will apply. Cancellations must be advised in writing.

    Any cancellation of additional services booked prior to and after your tour booking, such as pre/post accommodation and transfers, that are cancelled within 14 days of tour departure incur a 100% cancellation fee. These cancellation fees are in addition to any cancellation fees that may be charged by your travel agent.

    Amendments

    For AAT Kings Inspiring Journeys a fee of $55 per person will be charged for any change made to a reservation after the booking has been confirmed unless the change increases the value of the booking. A change of tour date and/or itinerary within 45 days of tour departure will be treated as a cancellation and normal cancellation fees will apply except when the change is to an earlier departure date of equivalent or greater value in which case the amendment fee will be charged. Airfares: Tickets are issued on your airfares on receipt of full payment. Once ticketed, these airfares are non-refundable as per airline conditions. Any amendments to these flights may incur a fee. These airfares are not available outside Australia and New Zealand.

    Illness or Absenteeism

    In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. AAT Kings make no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim. (A partial daily refund may be available if Gold Seal Protection has been purchased.)

    Airfares

    Please note that AAT Kings will not incur any liability for airfares purchased by travel agents or clients. In the event that a tour is cancelled, AAT Kings cannot be held responsible for airfare conditions, cancellation fees, or other penalties on any airfare purchased. All such risk, loss and expense must be borne by the travel agent or client.

    Airline Indemnity

    Any airline’s involvement in these tours is as air carrier only.

    Airport Transfers

    Where indicated on individual tour pages, AAT Kings offers complimentary arrival & departure transfers between designated airports and AAT Kings’ hotels on the scheduled start and end days of your tour or in conjunction with pre/post tour accommodation booked through AAT Kings. Airport transfers will be provided only for guests who have advised AAT Kings of their flight details a minimum of 45 days for Inspiring Journeys prior to tour departure date.

    Tour Participation, Exclusion and Release

    Children under twelve (12) years of age are ineligible for Inspiring Journeys. Children under eighteen (18) years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an ablebodied companion and do not require special assistance from AAT Kings personnel. You must advise AAT Kings at the time of booking if you are affected by any condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings. AAT Kings reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements during the course of the tour without refund, of anyone who:

    • • is unable to cope with the requirements of coach travel – this includes embarking and disembarking 4-6 steps that are approximately 30 centimetres high, at each stop of the coach, which on some tours is at least 8 times per day
    • • who may need services or facilities that are not available
    • • fails to comply with the reasonable instructions of AAT Kings personnel
    • • engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other participants

    Anyone so excluded will be required to disembark at a safe public location, transport from which will be wholly their responsibility. You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for, termination of your travel arrangements in accordance with the previous condition, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition. You agree that our AAT Kings Travel Directors or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material or online without obtaining any further consent or payment in respect of such photographs and/or films.

    What to Bring

    We recommend you research the temperature of your destination before you start packing. When it is chilly in Tasmania, it might be 30 degrees in Darwin. For more suggestions, check out our Frequently Asked Questions at www.aatkings.com/faq

    Vehicles

    Subject to a minimum number of clients, AAT Kings reserves the right to operate tours on a smaller vehicle with a Driver Guide. In the case of breakdown and other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified, to ensure the operation of a tour. These coaches will be modern touring vehicles but may not have some of the features described.

    Holiday Inclusions

    Transportation, entrance fees and boat cruises as per itinerary, services of a Travel Director and/or Driver Guide, meals as specified, travel wallet and map. Accommodation on a share twin room basis (unless otherwise specified).

    Special Meals

    Please advise AAT Kings of any special dietary requirements at time of booking. Note that this will be on a request basis only, as AAT Kings cannot guarantee the availability of special meal types.

    Luggage Allowance

    One medium size suitcase per person plus one piece of hand luggage which may be carried on-board the coach. Please note that luggage with an adjustable handle and wheels will not fit in the overhead compartments and cannot be accepted as hand luggage. Maximum weight of the suitcase not to exceed 23kg (50lbs). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. We suggest that you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway stations and cruise terminals).

    All luggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Luggage insurance is strongly recommended.

    Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airline(s) directly for their most current luggage regulations and related fees. AAT Kings is not responsible for additional fees imposed by carriers regarding luggage.

    Smoking

    Government regulations prohibit smoking, including e-cigarettes, inside tourist coaches. Please restrict smoking to the ample stops en route.

    Seat Rotation

    To enable everyone the opportunity of enjoying window and front seats, clients change seats daily during the course of the tour.

    WiFi

    Complimentary WiFi service is available in many hotel guestrooms and/or the public areas of most hotels. Complimentary WiFi is also provided on-board most of our touring coaches. WiFi on coaches uses a mobile/cellular network and as a result the connection will be slower than regular broadband and at times may not be available. In some areas WiFi service will not be available. Please note that WiFi may not be available on transfer coaches and other local services.

    Third Party Suppliers

    Third party excursions such as Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail are not operated by AAT Kings Tours, nor by persons or companies associated with AAT Kings Tours. These activities may involve inherent risk of injury, death, accident, delay and loss, and clients assume all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of, any such activity.

    Kings Canyon Safety Information

    During the hotter months temperatures can reach and exceed 36°C or 97°F. At these times the Watarrka National Park Rangers strongly advise that visitors do not take part in the Kings Canyon Rim Climb. In this drier desert climate heat exhaustion over these hotter months is a very high possibility and a danger in such remote regions. To ensure the safety and enjoyment of our clients we offer a guided walk along the Kings Canyon creek-bed as a suitable alternative on such days.

    Top End Wet Weather Information

    During the wet season in the Top End of the Northern Territory (October to April) heavy rain and flooding can preclude access to Ubirr, East Alligator River and Arnhem Land. Alternative touring will be arranged.

    Uluru Climb Information

    Uluru is a sacred site for the Anangu people and they prefer that visitors do not climb it. With this in mind, we do not recommend it. Throughout the year the Uluru (Ayers Rock) climb may close unexpectedly due to Aboriginal cultural reasons or inclement weather conditions prevailing at the time such as high temperatures, rain, strong winds, storms, low lying clouds or insufficient light.

    Photography

    A selection of images in the 17/18 brochure and on our website have been supplied by Australia’s Coral Coast, SkyScans, Tourism Australia, Destination New South Wales, Tourism Northern Territory, Tourism and Events Queensland, Tourism Tasmania, Tourism Tropical North Queensland, Visions of Victoria, Voyages Indigenous Tourism Australia, WildLands Cruises, Wildman Wilderness Lodge, Te Puia and Real Journeys.

    Images in this brochure are indicative only and may not reflect specific destinations visited.

    For tours departing before 01 April 2017, refer to our 2016 brochure.