Booking Conditions
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Validity Dates
01 April 2018 – 31 March 2019
AAT Kings Tours USA Inc.
United States Tour Operator Association (USTOA) Member
801 East Katella, Anaheim CA 92805
T: 1 866 240 1659All references to tours in these booking conditions refer to all Guided Vacations, Short Breaks, Day Tours and Inspiring Journeys.
Payments
Deposit required $200 per person per tour Final Payment 45 days prior to departure Disclaimer
Travel is personal and each individual’s goals and experiences may differ, AAT Kings will not be bound by, or liable for any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any vacation offered by AAT Kings.
General Information & Conditions
Vacation prices are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations as of the production date of this brochure. All are subject to change. For up-to-date pricing contact your travel agent or visit www.aatkings.com. No surcharges regarding cost or currency fluctuation will be made to the LAND only price once the deposit is received. No refund will be made on account of reduction of any of the above. If the total vacation price increases by more than 10%, guests will have the option to cancel the vacation within 7 days of notification of the surcharge without penalty. All prices are in US dollars unless specified.
Fees & Taxes
Other fees and taxes are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by airlines such as baggage handling, seat selections, and/or any other services are at the sole responsibility of the guest(s). Additional air-related restrictions apply.
Tour Participation, Exclusion and Release
Children under eighteen (18) years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. You must advise AAT Kings at the time of booking if you are affected by a condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings.
- • Guests must advise AAT Kings, at time of booking of any physical, medical or other special needs that require accommodating. AAT Kings will make reasonable modifications to its policies, practices and procedures when necessary unless doing so will fundamentally alter the nature of the services provided.
- • Guests must ensure they are medically and physically able to travel.
- • AAT Kings may impose safety requirements. AAT Kings may exclude an individual from participation in a vacation or an activity if the individual’s participation poses a threat to the health or safety of others. The decision, made solely by AAT Kings, to exclude an individual will be based on an individualized assessment and reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policy, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude the guest.
- • AAT Kings does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A traveler who requires services of a personal nature should strongly consider bringing a companion to provide such assistance and must understand that the other travelers, Travel Director and AAT Kings staff will not be available for such purpose.
- • Regrettably, motorized scooters are not allowed on any AAT Kings vacations.
- • AAT Kings does not employ medical personnel; any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. AAT Kings is not responsible or liable for losses or costs incurred due to unavailability of medical service, or medical services obtained while on vacation, or for the quality of the care or services received. Medical care in other countries is not always comparable to care that you may receive in your local area. You are encouraged to purchase medical insurance that will cover you while on vacation. Your regular health insurance may not apply abroad.
- • In purchasing your vacation, you attest that you are physically fit for it, if you have concerns please request additional details about your journey from your travel agent or AAT Kings.
- • Some vacations include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps, and/or locations which may not be easily accessible or accessible by wheelchair. During the vacation, AAT Kings may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which AAT Kings does not control. Accommodations in international vacations may differ from those in North America. AAT Kings cannot guarantee disability access or accommodations for guest traveling on international vacations.
Many Optional Experiences are operated by independent third party suppliers, not AAT Kings. These are not part of the vacation package provided by us. Your contract will be with the operator of the experience. We are not responsible for providing of the experience, or anything that happens during the experience. Some experiences involve outdoor activities and/or can be physically demanding. You must make your own decisions about experiences and participate only in activities that suit your physical ability; we suggest that you speak with your medical providers if you have questions about your abilities. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake. AAT Kings may, in its sole discretion, decline booking any guests or remove any guest who cannot comply or refuses to comply with AAT Kings’ terms and conditions. If this occurs, you are responsible for the cost of travel back to your hometown and AAT Kings shall not be liable for your losses and no refund shall be provided.
You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for termination of your tour arrangements in accordance with the previous conditions, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodations facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition. You agree that our AAT Kings’ Travel Director or Representative may take photographs and videos of you while you are on vacation and that these may be used in our brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
Passports, Visas and other Entry/Exit Requirements
To enter and leave Australia and New Zealand, all guests including children must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. Some countries require multiple entry visas. Please refer to www.aatkings.com ‘All You Need To Know’ section. For Australia, Canadian and US passport holders require an ETA prior to departure. Please consult AAT Kings or your travel agent for further details. Due to government imposed security/immigration measures, passport and emergency contact information is required for all guests prior to release of travel documents. It is the guest’s sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to (reciprocity) fees and or departure taxes/exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete and, if this occurs, no refund is due. For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility. AAT Kings bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation.
Air Arrangements
Special airfares for travel within Australia and New Zealand are available to international visitors, in conjunction with their international air tickets. Your travel professional will have details.
Reservations/Ticketing: Air-inclusive bookings require an additional non-refundable deposit at time of booking. Upon receipt of air deposit, your airfare, taxes and surcharges are final. This will be regardless of future price fluctuations up or down. When booking a guided vacation including flight, you will be required at the time of booking to provide us with the full name as detailed on the passport, date of birth, passport number, date and place of issue and expiration date for each guest. For published airfare bookings, a $75 per person processing fee will be charged. Changes to flight itineraries, name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility. Airlines (and other travel providers, including AAT Kings) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.
Air Cancellation: Cancellations prior to airline ticketing incur a service fee of $50 per person plus air deposit or after airline ticketing service fees of $75 per person plus deposit is charged. This is in addition to any airline imposed penalties, which may be up to 100% of the air ticket price, will be charged for cancellation. Some airfares including published fares booked by AAT Kings are non-changeable and non-refundable. Lost ticket replacement can take up to one year and processing fees may be assessed.
Airline Availability: Seats are limited in our contracted class of service and may not be available on every flight. AAT Kings does not hold block spaces on any airline and does not assure seat availability for every single guided vacation departure date.
Airline Seating: Not all airlines offer pre-assigned seats. Some may charge for pre-assigned seats. Any additional charges imposed by airlines will be at the guest’s expense. Where pre-assigned seats are not offered or different seats are desired guests must contact the airline(s) directly to arrange seating assignments. Seating is solely under the airline’s control, as are itinerary changes due to flight delays and schedule changes.
AAT Kings reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment flight delays, flight cancellations and schedule changes are the responsibility of the airline. AAT Kings will not be responsible or liable for such delays or rescheduling.
Price Changes: Airlines and other travel providers (including AAT Kings) change pricing and itineraries from time to time. Prior to your booking and paying for travel, all prices and itineraries in this brochure are subject to change at any time. Guest Changes to flight itineraries and name changes may result in penalties charged by the airline. These are the guest’s responsibility. Airline Fuel Surcharges and Air-Related Taxes, Fees and Restrictions Airfares will be provided at time of booking, will be based on round-trip purchase, and will include air-related taxes, fees and fuel surcharges imposed by the airlines. Any additional fees charged by the airlines such as baggage handling, seat selections and/or any other services are at the sole responsibility of the guest(s).
Airline Special Requests: Seat assignment and special meal requests can be requested at time of booking. AAT Kings does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by AAT Kings. It is the guest’s responsibility to request frequent flyer credit from the airline. AAT Kings shall not be responsible for matters concerning frequent flyer miles.
Air Transportation: Not included unless otherwise indicated in the price panel. Please be advised that due to the Transportation Security Administration’s (TSA) Secure Flight Program, airlines must collect required information from guests. For more information regarding TSA’s Secure Flight Program, please visit www.tsa.gov
Booking Changes, Cancellations & Refunds
A fee of $35 or more per person, per change and any further costs we incur, will be charged for any revisions or alterations made to a reservation after the booking is confirmed with payment unless the change increases the price of the booking. Costs and changes may increase the closer to the departure date that changes are made. We will try to make your requested change but it may not be possible. A change of Guided Vacation date or itinerary within 45 days of departure date will be treated as a cancellation. Cancellation fees will apply except when changing to an earlier departure date and the vacation price is equivalent or greater, in which case a $35 (or more) per person amendment fee will be charged. Name changes or corrections will be treated as a cancellation and fees may apply. You must also pay any charges or fees imposed by airlines for any changes, including name and date changes. This can be up to 100% of the value of the ticket.
Smart Ways to Save
- 1. Early payment discounts apply only to the land component of the vacation (do not apply to pre or post accommodations, vacations incorporating rail or cruise components, or third party operated vacations/day tours).
- 2. Kings Club Past Guest Discount – one discount will be available per person, per Guided Vacation. You must have traveled with us before you can redeem the discount. Please advise previous vacation details at time of booking.
- 3. 2nd vacation discount applies to AAT Kings operated Guided Vacations (First Choice, Best Buys) & Inspiring Journeys. Vacations must be booked at the same time and the discount is per person off the Land Only portion of the vacation with the shortest duration.
- 4. The triple share discount is available when 3 guests share a twin or double room with an extra bed (foldaway, sofabed or rollaway). Triple share is not available at all hotels.
- 5. Traveling alone discount applies only to AAT Kings operated Guided Vacations (First Choice, Best Buys). It does not apply to Inspiring Journeys & Short Breaks.
- 6. Group Travel option applies only to AAT Kings operated vacations.
Please refer to aatkings.com/combined or call AAT Kings for a full list of which discounts can be combined.
Cancellations & Cancellation Fees
- • Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. Please note the following:
- • If the notice of cancellation is received by AAT Kings more than 45 days prior to the vacation departure date, deposit will be returned along with any Travel Protection payment.
- • If full payment is not received 45 days prior to departure date AAT Kings has the right to cancel your reservation. AAT Kings will not be responsible for lost reservations.
- • Notice of cancellation must be made in writing directly to AAT Kings or through your travel agent.
- • If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin/Double to Single, or Triple to Twin/Double), changes for the new room type will be the responsibility of the remaining party.
- • The charges detailed in the Summary Information Table will be applied when notice of cancellation is given after the booking is confirmed.
- • If a guest fails to join the vacation on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the vacation later at their own expense).
- • Cancellation fees applied to additional accommodations and/or chargeable transfers, prior to and after the vacation reserved through AAT Kings, are additional to any cancellation or other charges that may be levied by your Travel Agent.
- • Additional hotel accommodations and/or chargeable transfers cancelled within 14 days of booked date will incur a 100% cancellation fee. For cancellation outside 14 days before the booking date the following fees will be charged.
AAT Kings Guided Vacations, Short Breaks & Inspiring JourneysPERIOD OF NOTICE CANCELLATION FEE 45 days and over Deposit forfeited 44-22 days 25% of tour price 21-8 days 30% of tour price 7-1 days 50% of tour price Departure day (no show) 100% of tour price
AAT Kings Day ToursPERIOD OF NOTICE CANCELLATION FEE Less than 6 days prior to departure 50% of tour price Less than 24 hours 100% of tour price
Hotel and/or Chargeable Transfer Cancellation FeesPERIOD OF NOTICE CANCELLATION FEE 45 days and over $35 per person 44-22 days 25% of the price for the accommodation and or chargeable transfers 21-15 days 30% of the price for the accommodation and or chargeable transfers Travel agent fees and cancellation charges may also apply.
Airline Flights/Tickets: After deposit has been received, any changes prior to airline ticketing incur a $35 service fee per person or if after ticketing a $75 service fee per person. This is in addition to any airfare rate increase and any additional change fees imposed by the Airline. Some airfares including published fares booked by AAT Kings are non-changeable and non-refundable. See Air Cancellation Section above.
AAT Kings is not responsible for other travel arrangements that you or your party has made outside AAT Kings that are affected by our cancellations.
If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You and your Travel Agent are responsible to make this claim to your insurer.
Illness or Absence Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a vacation, included but not limited to missed hotels, transfers, meals or sightseeing. AAT Kings urges you to purchase travel insurance to cover such circumstances.
AAT Kings makes no representation or guarantees concerning reimbursement, scope of coverage or other aspects of any travel insurance policy or claim.
Quad Share Rooms
Quad share rooms are not available and clients are required to book two twin rooms. Inter-connecting rooms are available on request and subject to availability.
Solo Travelers
Where single rooms are available, an additional charge applies. Refer to individual programs. Single rooms in some remote locations cannot always be guaranteed and in some cases, the single charge is obligatory. Triple rooms are available on request and a discount per person applies. The third bed may be a ‘fold-away’, ‘sofa-bed’ or ‘roll away’. If you are traveling alone on a vacation and do not wish to pay the single supplement, AAT Kings will ensure that you share a room with a person of the same gender. If we are unable to match you, we’ll provide a single room at no additional charge. Please request at time of booking. Does not apply to Small Group Tours and Short Breaks.
Hotel Check-in/Check-out
Check-in time at most hotels is 3pm. If you are arriving early into a city, you may wish to request an early check-in to your hotel room, so as to allow for immediate check-in. An additional nights charge will apply.
Extended Stays
If you arrange with AAT Kings to remain at a destination before or after your vacation, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please see the ‘Why not stay a little longer’ section of this brochure for a list of pre and post vacation accommodations. Space is limited and if available is for up to three nights before and/or after each vacation. Breakfast and luggage handling is not included unless otherwise noted. If your extra night/s accommodations is not the hotel where your vacation begins or ends, you will be responsible for your transfer arrangements at your own expense.
Refunds and Penalties
Illness or absenteeism: in the event of your withdrawal from a tour after commencement for reasons of illness you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing. AAT Kings makes no representation or guarantees concerning reimbursement of funds paid by you under any insurance claim.
Travel Insurance
AAT Kings recommends that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. AAT Kings cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.
Vacation Inclusions
Transportation, entrance fees and boat cruise prices as per itinerary, services of a Travel Director and Tour Driver and meals as specified. Accommodation on a twin share basis (unless otherwise specified). Subject to a minimum number of clients, AAT Kings reserves the right to operate touring on a smaller vehicle with a Driver Guide. On some occasions coach restrooms may be inaccessible depending on operational conditions.
Itinerary Variations
AAT Kings strives to improve vacation itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, sometimes in reverse order, hotels may vary from those stated on the itinerary pages. On vacations which include cruises, the ship may be changed for operational reasons and on Milford Sound may be shared. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We will try to notify you or your travel agent of changes. If your enjoyment may be diminished by such limitations, please check with us or your travel agent before making a reservation. AAT Kings ‘Be My Guest’ experiences are unique and take place in singular locations. In the unlikely event that our local hosts are unable to welcome AAT Kings guests, AAT Kings will attempt to find an alternative experience or a highlight meal will be provided in place of the ‘Be My Guest’ experience.
Vacations & Changes
During local or regional vacations, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by AAT Kings seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary and no compensation will be payable to guests. Vacations, closing days and other occurrences may necessitate a change of the day of the week for scheduled highlight dinners, regional meals, sightseeing or other activities. If, you feel your enjoyment might be diminished by any of these circumstances please check with the respective national, state or territory tourist office before selecting a specific departure date.
Airport Transfers
Where indicated in this brochure, complimentary arrival and departure transfers are provided between designated airports and AAT Kings’ hotels on the scheduled start and end days of your tour only. Complimentary transfers are only included with pre/post tour accommodations booked with AAT Kings, and where flight arrival and departure details are advised.
Special Meals
Please advise AAT Kings of any special dietary requirements at least 14 days before departure. Note that any special meal requirements will be on a request basis only. AAT Kings cannot guarantee the availability of special meal types.
Not Included in Your Tour Price
Any items and matters not referred to above, including airlines to and from your destination, air-related taxes and fees (except where specified); additional fees charged by airlines such as checked and/or excess baggage, seat selections and any other services, passport and visa fees, insurances or all kinds, tips/gratuities to Motorcoach Driver, Local Host, Local Specialists and Travel Director; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Optional Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign government and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided vacation whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.
Luggage Allowance
One medium size suitcase per person plus one piece of hand luggage which may be carried on board the coach. Please note that hand luggage with an adjustable handle and wheels will not fit in the overhead compartments of the vehicle and cannot be accepted as hand luggage. Maximum weight of the suitcase is not to exceed 50lbs (23kg). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. We suggest that you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway stations and cruise terminals). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airlines/s directly for their most current baggage regulations and related fees. AAT Kings is not responsible for additional fees imposed by carriers in regard to luggage. All luggage and personal effects are at all times, and in all circumstances at the risk of the tour participant. Luggage insurance is strongly recommended.
Smoking and Seat Rotation
Government regulations prohibit smoking inside tourist coaches, including e-cigarettes. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, guests change seats daily during the course of the tour.
What to Bring
We recommend casual, lightweight, drip-dry clothing with some warmer articles for the evenings and cooler days. For the winter months, a warm jacket is recommended. Pack shorts, pullover, rubber-soled walking shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not forget a hat, camera, sunglasses, insect repellent, sunscreen, toiletries and a bottle for drinking water. Note that regular laundry facilities may not always be available. Dress is usually casual, so bring comfortable clothing. In Central Australia, Southern Australia and New Zealand nights in winter (May to August) can be cold, frosts and snow do occur and occasionally cold winds blow, so bring warm clothing to suit. Days are usually sunny and mild. In Northern Australia warmer conditions apply, so come prepared.
Wi-Fi
Complimentary Wi-Fi service is available in many hotel guest rooms and/or the public areas of most hotels. Complimentary Wi-Fi is also provided on-board most of our touring coaches. Wi-Fi on coaches uses a mobile/cellular network and as a result the connection will be slower than regular broadband and at times may not be available in some areas. Please note that Wi-Fi may not be available on transfer coaches and other local services.
Independent Touring
Companies other than AAT Kings operate some touring in this brochure.
Third Party Suppliers
IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail etc. These excursions are not operated by AAT Kings Tours, or by persons or companies associated with AAT Kings Tours. These activities may involve inherent risk of injury, death, accident, delay and loss, and guests assume all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.
Complaints
If an issue arises or you need assistance, you should immediately inform the relevant supplier (for example the hotel) and your Travel Director or our local representative who will endeavor to assist you. Prompt action will assist the supplier of the services to rectify the situation and ensure enjoyment of your vacation. It is a legal requirement that you advise the supplier of any issues you may have whilst on tour. If you fail to give the supplier and/or AAT Kings the opportunity to investigate and rectify your complaint at the time, this may affect your rights under this contract if your complaint cannot be resolved locally or through our office (detailed below). You should make contact with the travel agent with whom you booked your vacation who will contact us to advise of the problem so that we may endeavor to resolve it. Should a problem remain unresolved, we request that a complaint be made in writing within 28 days of completion of your tour to:
Guest Relations Department, AAT Kings Tours (USA),
801 East Katella Avenue, Anaheim CA 92805Uluru – Kata Tjuta National Park & Kakadu National Park Entry Fees
The entry fee for Uluru – Kata Tjuta National Park is USD21 per adult and USD11 per child and is valid for a period of 3 consecutive days. The fee for Kakadu National Park is USD34 per adult (April-October), USD21 per adult (November-March), USD17 per child (April-October), USD11 per child (November-March) and is valid for 7 consecutive days. The entry fee is included on all Short Breaks. The entry fee is not included on any Day Tours and must be pre-purchased at time of booking or on day of travel. This is an additional compulsory government charge and is subject to change without notice. You must carry your entry ticket with you every time you enter the National Parks or you will be required to purchase another ticket. Child age is 5-15 years. These prices are subject to change without notice.
Protection of Funds
AAT Kings shares coverage under Trafalgar Tours’ USTOA Active Membership and $1 million letter of credit, posted with the United States Tour Operators Association, in the unlikely event of the company’s insolvency AAT Kings Tours (USA) Inc., is a registered seller of travel with the Attorney General of the State of California pursuant to section 17550.20 of the California Business and Professions Code CST#2019957-20
Disclaimer for Warranties
The Operator warrants only that the services shall be generally, through in view of the vagaries of travel, not necessarily precisely, as described, and subject to change and the other terms and conditions herein. All other warranties, express and implied, including warranties of fitness for a specific purpose and merchantability are expressly excluded. There is no warranty that extends beyond the description of the face hereof.
Responsibility
- 1. This brochure represents the entire agreement between the Guest and AAT Kings Tours International Ltd., who is the product owner.
- 2. AAT Kings and its agents (collectively ‘AAT’) act only as agent for the guest and upon express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act, or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party which is to, or does supply any goods or services for this tour). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, government/s, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the guest.
- 3. Most coach tours are subject to a minimum number of guest bookings. Where this is not reached, we endeavor to give ample notice and suggest suitable alternatives. Any additional costs incurred are the responsibility of the guest.
- 4. Legal proceedings against the company may be instituted only in a State or Federal Court within the State of California, or in the U.S. District Court for the Central District of California. The applicable law shall be the law of the State of California.
- 5. We reserve the right to change the hotels and vehicles used, if operational considerations require this.
Additional Risks
Additional risks and damages may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance , animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation of medical facilities and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved and you hereby agree to accept any and all risks. As lawful consideration for the agreement with AAT Kings to participate in such trips and activities you agree you will not make a claim against AAT Kings or its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or on any and every other way participating in the trip. You release AAT Kings, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.
Safety
Where the guest occupies a motorcoach seat fitted with a safety belt, neither AAT Kings nor the operator nor its agents or co-operating organizations or service providers will be liable for any injury, illness or death for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being used at the time of such an accident or incident. The exclusion and limitation of liability shall not be used to imply that the operator or its agents or affiliated entities are liable in other circumstances.
International Treaties
Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time the guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention, the Berne Convention for rail travel, Athens Convention 1974 for carriage by sea, the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liabilities in relation to any claim of death, injury, loss, damage and delays to guests and luggage. Enrolment in and payment for a vacation shall constitute agreement and acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by and office of the Company.
AAT Kings Limited Role
AAT Kings, a California corporation, serves only as a sales representative, and is not responsible for any activity beyond its limited role in arranging reservations and ticketing. AAT Kings shall not be responsible or liable for any acts, omission or default, whether negligent or otherwise, of any other entity whether or not affiliated with the operator.
Choice of Law and Venue Selection
This Agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions shall be solely in the Superior Court of California in or for Orange County or the United States District Court for the Central District of California. This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles, all guests claims must be submitted in writing and received by AAT Kings no later than 60 days after completion of the AAT Kings vacation. GUEST CLAIMS NOT SUBMITTED AND RECEIVED WITHIN THIS TIME SHALL BE DEEMED TO BE WAIVED AND BARRED.
Errors and Omissions
In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing. Every effort is made to ensure brochure accuracy at the time of going to press however AAT Kings cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey.
The airline(s) featured or nominated in this brochure do not by virtue of their endorsement of this brochure commit or represent themselves either as contracting with any purchaser of a vacation from AAT Kings or as having any other legal relationship with them. All bookings made within any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations and liability imposed by them in relation to matters not covered particularly and expressly by our agreement with AAT Kings.
If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. None of the companies in the AAT Kings group of companies, or any other servants or agent, accept responsibility or liability for your acts, omissions, defaults conduct, state of health, condition or circumstances.
Guests who purchase from within California
Transactions entered into with AAT Kings are covered by the California Travel Consumer Resolution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services with the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to wave their rights to other civil remedies against a registered participating seller of travel for matters arising out of a sale of which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-600; or faxing a request to (213) 897-8846
Guests purchasing from outside of California
Transactions entered into with AAT Kings are not covered by the California Travel Consumer Restitution Fund.
Data Protection
To process your vacation booking, AAT Kings will need to use personal information for you and guests in your booking. Personal information may include each guests name, address, phone number, email address, passport number, and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g. sending mail, providing marketing assistance, etc.). This may involve sending personal information (including sensitive). In making your booking you consent to your personal data being passed to relevant third parties as set above. We may also use personal information you provide us to review and provide the vacations and services we offer, and to contact you (by post, email, telephone or other means) about other vacations and services offered by AAT Kings that may interest you, if you do not want to receive this information, or if you want a copy of the personal information we hold about you, write to us at AAT Kings 801 East Katella Avenue, Anaheim, California 92805. AAT Kings may charge a fee for supplying you this information as permitted by law.
Photography
A selection of images in this brochure have been supplied by Hamilton Island, South Australia Tourism Commission, Tourism Australia, Destination New South Wales, Tourism Northern Territory, Tourism and Events Queensland, Tourism Tasmania, Tourism Tropical North Queensland, Visions of Victoria, Voyages Indigenous Tourism Australia, Wildlands Wetlands Cruises, Wildman Wilderness Lodge, The Puia, Real Journeys, Tamaki Maori Village, Destination Queenstown, Destination Rotorua.
Images in this brochure are indicative only and may not reflect specific destinations visited. Front cover: Sydney Harbour, Australia
Back Cover: Pohutu Geyser, Rotorua, New Zealand
Brochure Validity
01 April 2018 – 31 March 2019
For tour pricing and itineraries departing before 01 April 2018, refer to our 2017 brochure. Please note surcharges and minimum night stays may apply, and itineraries may vary due to special events, New Year’s Eve, Christmas, Easter etc. The tours advised in this brochure are operated by AAT Kings Tours Pty. Ltd., on behalf of AAT Kings Tours International Ltd.
AAT Kings Tours Pty. Ltd. ABN 97 079 722 464
82-86 Bourke Road Alexandria NSW Australia 2015
Website: aatkings.comFinancial Protection US$20 MILLION – your peace of mind guarantee
The traveling public has always been concerned about protection of advance bookings. As part of AAT Kings’ commitment to providing our customers with peace of mind in all dealings with AAT Kings, Travcorp Financial Services Ltd has provided a letter of credit to Trafalgar of US$20Million in respect of all customers traveling with AAT Kings.
The USTOA $1 Million Travelers Assistance Program
AAT Kings shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of the Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, according to the terms and conditions of the USTOA Travelers Assistance Program, the advance payment of AAT Kings customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 million posted by the Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by AAT Kings. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to information@ustoa.com or by visiting their website at www.ustoa.com
Update Cancel -
Validity Dates
01 April 2017 – 31 March 2018
AAT Kings Tours USA Inc.
United States Tour Operator Association (USTOA) Member
Address: 801 East Katella, Anaheim CA 92805
T: 1 866 240 1659All references to tours in these booking conditions refer to all Guided Vacations, Short Breaks, Day Tours, Inspiring Journeys and Aussie Adventures.
Payments
Deposit required - $200 per person per tour
Final Payment - 45 days prior to departureDisclaimer
Travel is personal and each individual's goals and experiences may differ, AAT Kings will not be bound by, or liable for any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any vacation offered by AAT Kings.
General Information & Conditions
Vacation prices are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations as of the production date of this brochure. All are subject to change. For up-to-date pricing contact your travel agent or visit www.aatkings.com. No surcharges regarding cost or currency fluctuation will be made to the LAND only price once the deposit is received. No refund will be made on account of reduction of any of the above. If the total vacation price increases by more than 10%, guests will have the option to cancel the vacation within 7 days of notification of the surcharge without penalty. All prices are in US Dollars unless specified.
Fees & Taxes
Other fees and taxes are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by airlines such as baggage handling, seat selections, and/or any other services are at the sole responsibility of the guest(s). Additional air-related restrictions apply.
Tour Participation, Exclusion and Release
Children under eighteen (18) years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. You must advise AAT Kings at the time of booking if you are affected by a condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings.
- • Guests must advise AAT Kings, at time of booking of any physical, medical or other special needs that require accommodating. AAT Kings will make reasonable modifications to its policies, practices and procedures when necessary unless doing so will fundamentally alter the nature of the services provided.
- • Guests must ensure they are medically and physically able to travel.
- • AAT Kings may impose safety requirements. AAT Kings may exclude an individual from participation in a vacation or an activity if the individual’s participation poses a threat to the health or safety of others. The decision, made solely by AAT Kings, to exclude an individual will be based on an individualized assessment and reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policy, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude the guest.
- • AAT Kings does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A traveler who requires services of a personal nature should strongly consider bringing a companion to provide such assistance and must understand that the other travelers, Travel Director and AAT Kings staff will not be available for such purpose.
- • Regrettably, motorized scooters are not allowed on any AAT Kings vacations.
- • AAT Kings does not employ medical personnel; any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. AAT Kings is not responsible or liable for losses or costs incurred due to unavailability of medical service, or medical services obtained while on vacation, or for the quality of the care or services received.Medical care in other countries is not always comparable to care that you may receive in your local area. You are encouraged to purchase medical insurance that will cover you while on vacation. Your regular health insurance may not apply abroad.
- • In purchasing your vacation, you attest that you are physically fit for it, if you have concerns please request additional details about your journey from your travel agent or AAT Kings.
- • Some vacations include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps, and/or locations which may not be easily accessible or accessible by wheelchair. During the vacation, AAT Kings may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which AAT Kings does not control. Accommodations in international vacations may differ from those in North America. AAT Kings cannot guarantee disability access or accommodations for guest traveling on international vacations.
Many Optional Experiences are operated by independent third party suppliers, not AAT Kings. These are not part of the vacation package provided by us. Your contract will be with the operator of the experience. We are not responsible for providing of the experience, or anything that happens during the experience. Some experiences involve outdoor activities and/or can be physically demanding. You must make your own decisions about experiences and participate only in activities that suit your physical ability; we suggest that you speak with your medical providers if you have questions about your abilities. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake. AAT Kings may, in its sole discretion, decline booking any guests or remove any guest who cannot comply or refuses to comply with AAT Kings' terms and conditions. If this occurs, you are responsible for the cost of travel back to your hometown and AAT Kings shall not be liable for your losses and no refund shall be provided.
You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for termination of your tour arrangements in accordance with the previous conditions, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition. You agree that our AAT Kings' Travel Director or Representative may take photographs and videos of you while you are on vacation and that these may be used in our brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/ or films.
Passports, Visas and other Entry/Exit Requirements
To enter and leave Australia and New Zealand, all guests including children must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. Some countries require multiple entry visas. Please refer to www.aatkings.com ‘All You Need To Know’ section. For Australia, Canadian and US passport holders require an ETA prior to departure. Please consult AAT Kings or your travel agent for further details. Due to government imposed security/immigration measures, passport and emergency contact information is required for all guests prior to release of travel documents. It is the guest’s sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to (reciprocity) fees and or departure taxes/exit fees which will be collected at the airports upon entry/ departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete and, if this occurs, no refund is due. For up to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility. AAT Kings bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation.
Air Arrangements
Special airfares for travel within Australia and New Zealand are available to international visitors, in conjunction with their international air tickets. Your travel professional will have details.
Reservations/Ticketing: Air-inclusive bookings require an additional non-refundable deposit at time of booking. Upon receipt of air deposit, your airfare, taxes and surcharges are final. This will be regardless of future price fluctuations up or down. When booking a guided vacation including flight, you will be required at the time of booking to provide us with the full name as detailed on the passport, date of birth, passport number, date and place of issue and expiration date for each guest. For published airfare bookings, a $75 per person processing fee will be charged. Changes to flight itineraries, name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility. Airlines (and other travel providers, including AAT Kings) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.
Air Cancellation: Cancellations prior to airline ticketing incur a service fee of $50 per person plus air deposit or after airline ticketing service fees of $75 per person plus deposit is charged. This is in addition to any airline imposed penalties, which may be up to 100% of the air ticket price, will be charged for cancellation. Some airfares including published fares booked by AAT Kings are non-changeable and non-refundable. Lost ticket replacement can take up to one year and processing fees may be assessed.
Airline Availability: Seats are limited in our contracted class of service and may not be available on every flight. AAT Kings does not hold block spaces on any airline and does not assure seat availability for every single guided vacation departure date.
Airline Seating: Not all airlines offer pre-assigned seats. Some may charge for pre-assigned seats. Any additional charges imposed by airlines will be at the guest’s expense. Where pre-assigned seats are not offered or different seats are desired guests must contact the airline(s) directly to arrange seating assignments. Seating is solely under the airline’s control, as are itinerary changes due to flight delays and schedule changes. AAT Kings reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment flight delays, flight cancellations and schedule changes are the responsibility of the airline. AAT Kings will not be responsible or liable for such delays or rescheduling.
Price Changes: Airlines and other travel providers (including AAT Kings) change pricing and itineraries from time to time. Prior to your booking and paying for travel, all prices and itineraries in this brochure are subject to change at any time. Guest Changes to flight itineraries and name changes may result in penalties charged by the airline. These are the guest’s responsibility. Airline Fuel Surcharges and Air-Related Taxes, Fees and Restrictions Airfares will be provided at time of booking, will be based on round-trip purchase, and will include air-related taxes, fees and fuel surcharges imposed by the airlines. Any additional fees charged by the airlines such as baggage handling, seat selections and/or any other services are at the sole responsibility of the guest(s).
Airline Special Requests: Seat assignment and special meal requests can be requested at time of booking. AAT Kings does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by AAT Kings. It is the guest’s responsibility to request frequent flyer credit from the airline. AAT Kings shall not be responsible for matters concerning frequent flyer miles.
Air Transportation: Not included unless otherwise indicated in the price panel. Please be advised that due to the Transportation Security Administration’s (TSA) Secure Flight Program, airlines must collect required information from guests. For more information regarding TSA’s Secure Flight Program, please visit www.tsa.gov
Booking Changes, Cancellations & Refunds
A fee of $35 or more per person, per change and any further costs we incur, will be charged for any revisions or alterations made to a reservation after the booking is confirmed with payment unless the change increases the price of the booking. Costs and changes may increase the closer to the departure date that changes are made. We will try to make your requested change but it may not be possible. A change of Guided Vacation date or itinerary within 45 days of departure date will be treated as a cancellation. Cancellation fees will apply except when changing to an earlier departure date and the vacation price is equivalent or greater, in which case a $35 (or more) per person amendment fee will be charged. Name changes or corrections will be treated as a cancellation and fees may apply. You must also pay any charges or fees imposed by airlines for any changes, including name and date changes. This can be up to 100% of the value of the ticket.
Cancellations & Cancellation Fees
Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking.
Please note the following:- • If the notice of cancellation is received by AAT Kings more than 45 days prior to the vacation departure date, deposit will be returned along with any Travel Protection payment.
- • If full payment is not received 45 days prior to departure date AAT Kings has the right to cancel your reservation. AAT Kings will not be responsible for lost reservations.
- • Notice of cancellation must be made in writing directly to AAT Kings or through your travel agent.
- • If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin/Double to Single, or Triple to Twin/ Double), changes for the new room type will be the responsibility of the remaining party.
- • The charges detailed in the Summary Information Table will be applied when notice of cancellation is given after the booking is confirmed. • If a guest fails to join the vacation on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the vacation later at their own expense).
- • Cancellation fees applied to additional accommodation and/or chargeable transfers, prior to and after the vacation reserved through AAT Kings, are additional to any cancellation or other charges that may be levied by your Travel Agent.
- • Additional hotel accommodation and/or chargeable transfers cancelled within 14 days of booked date will incur a 100% cancellation fee. For cancellation outside 14 days before the booking date the following fees will be charged.
AAT Kings Guided Vacations, Independent Touring, Short Breaks & Aussie AdventuresPERIOD OF NOTICE CANCELLATION FEE 45 days and over Deposit forfeited 44-22 days 25% of tour price 21-8 days 30% of tour price 7-1 days 50% of tour price Departure day (no show) 100% of tour price
AAT Kings Day ToursPERIOD OF NOTICE CANCELLATION FEE Less than 6 days prior to departure 50% of tour price Less than 24 hours 100% of tour price
Hotel and/or Chargeable Transfer Cancellation FeesPERIOD OF NOTICE CANCELLATION FEE 45 days and over $35 per person 44-22 days 25% of the price for the accommodation and or chargeable transfers 21-15 days 30% of the price for the accommodation and or chargeable transfers Travel agent fees and cancellation charges may also apply
Airline Flights/Tickets: After deposit has been received, any changes prior to airline ticketing incur a $35 service fee per person or if after ticketing a $75 service fee per person. This is in addition to any airfare rate increase and any additional change fees imposed by the Airline. Some airfares including published fares booked by AAT Kings are non changeable and non-refundable. See Air Cancellation Section above.
AAT Kings is not responsible for other travel arrangements that you or your party has made outside AAT Kings that are affected by our cancellations.
If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You and your Travel Agent are responsible to make this claim to your insurer.
Illness or Absence Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a vacation, included but not limited to missed hotels, transfers, meals or sightseeing. AAT Kings urges you to purchase travel insurance to cover such circumstances. AAT Kings makes no representation or guarantees concerning reimbursement, scope of coverage or other aspects of any travel insurance policy or claim.
Quad Share Rooms
Quad share rooms are not available and clients are required to book two twin rooms. Inter-connecting rooms are available on request and subject to availability.
Solo Travelers
Where single rooms are available, an additional charge applies. Refer to individual programs. Single rooms in some remote locations cannot always be guaranteed and in some cases, the single charge is obligatory. Triple rooms are available on request and a discount per person applies. The third bed may be a 'fold-away', 'sofa-bed' or 'roll away'. If you are traveling alone on a vacation and do not wish to pay the single supplement, AAT Kings will ensure that you share a room with a person of the same gender. If we are unable to match you, we'll provide a single room at no additional charge. Please request at time of booking. Does not apply to Small Group Tours and Short Breaks.
Hotel Check-in/Check-out
Check-in time at most hotels is 3pm. If you are arriving early into a city, you may wish to request an early check-in to your hotel room, so as to allow for immediate check-in. An additional nights charge will apply.
Extended Stays
If you are arrange with AAT Kings to remain at a destination before or after your vacation, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please see the ‘Why not stay a little longer’ section of this brochure for a list of pre and post vacation accommodation. Space is limited and if available is for up to three nights before and/ or after each vacation. Breakfast and luggage handling is not included unless otherwise noted. If your extra night/s accommodation is not the hotel where your vacation begins or ends, you will be responsible for your transfer arrangements at your own expense.
Refunds and Penalties
Illness or absenteeism: in the event of your withdrawal from a tour after commencement for reasons of illness you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing. AAT Kings makes no representation or guarantees concerning reimbursement of funds paid by you under any insurance claim.
Travel Insurance
AAT Kings recommends that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. AAT Kings cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.
Vacation Inclusions
Transportation, entrance fees and boat cruise prices as per itinerary, services of a Travel Director and Tour Driver and meals as specified. Accommodation on a twin share basis (unless otherwise specified). Subject to a minimum number of clients, AAT Kings reserves the right to operate touring on a smaller vehicle with a Driver Guide. On some occasions coach restrooms may be inaccessible depending on operational conditions.
Itinerary Variations
AAT Kings strives to improve vacation itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, sometimes in reverse order, hotels may vary from those stated on the itinerary pages. On vacations which include cruises, the ship may be changed for operational reasons and on Milford Sound may be shared. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We will try to notify you or your travel agent of changes. If your enjoyment may be diminished by such limitations, please check with us or your travel agent before making a reservation. AAT Kings ‘Be My Guest’ experiences are unique and take place in singular locations. In the unlikely event that our local hosts are unable to welcome AAT Kings guests, AAT Kings will attempt to find an alternative experience or a highlight meal will be provided in place of the ‘Be My Guest’ experience.
Holidays & Changes
During local or regional holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by AAT Kings seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary and no compensation will be payable to guests. Holidays, closing days and other occurrences may necessitate a change of the day of the week for scheduled highlight dinners, regional meals, sightseeing or other activities. If, you feel your enjoyment might be diminished by any of these circumstances please check with the respective national, state or territory tourist office before selecting a specific departure date.
Airport Transfers
Where indicated in this brochure, complimentary arrival and departure transfers are provided between designated airports and AAT Kings' hotels on the scheduled start and end days of your tour only. Complimentary transfers are only included with pre/post tour accommodation booked with AAT Kings, and where flight arrival and departure details are advised.
Special Meals
Please advise AAT Kings of any special dietary requirements at least 14 days before departure. Note that any special meal requirements will be on a request basis only. AAT Kings cannot guarantee the availability of special meal types.
Not Included in Your Tour Price
Any items and matters not referred to above, including airlines to and from your destination, air-related taxes and fees (except where specified); additional fees charged by airlines such as checked and/or excess baggage, seat selections and any other services, passport and visa fees, insurances or all kinds, tips/gratuities to Motorcoach Driver, Local Host, Local Specialists and Travel Director; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Optional Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign government and nongovernmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided vacation whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.
Luggage Allowance
One medium size suitcase per person plus one piece of hand luggage which may be carried on board the coach. Please note that hand luggage with an adjustable handle and wheels will not fit in the overhead compartments of the vehicle and cannot be accepted as hand luggage. Maximum weight of the suitcase is not to exceed 50lbs (23kg). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. We suggest that you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway stations and cruise terminals). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airlines/s directly for their most current baggage regulations and related fees. AAT Kings is not responsible for additional fees imposed by carriers in regard to luggage. All luggage and personal effects are at all times, and in all circumstances at the risk of the tour participant. Luggage insurance is strongly recommended.
Smoking and Seat Rotation
Government regulations prohibit smoking inside tourist coaches, including e-cigarettes. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, guests change seats daily during the course of the tour.
What to Bring
We recommend casual, lightweight, drip-dry clothing with some warmer articles for the evenings and cooler days. For the winter months, a warm jacket is recommended. Pack shorts, pullover, rubber-soled walking shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not forget a hat, camera, sunglasses, insect repellent, sunscreen, toiletries and a bottle for drinking water. Note that regular laundry facilities may not always be available. Dress is usually casual, so bring comfortable clothing. In Central Australia, Southern Australia and New Zealand nights in winter (May to August) can be cold, frosts and snow do occur and occasionally cold winds blow, so bring warm clothing to suit. Days are usually sunny and mild. In Northern Australia warmer conditions apply, so come prepared.
Wi-Fi
Complimentary Wi-Fi service is available in many hotel guest rooms and/or the public areas of most hotels. Complimentary Wi-Fi is also provided on-board most of our touring coaches. Wi-Fi on coaches uses a mobile/cellular network and as a result the connection will be slower than regular broadband and at times may not be available in some areas. Please note that Wi-Fi may not be available on transfer coaches and other local services.
Independent Touring
Companies other than AAT Kings operate some touring in this brochure.
Third Party Suppliers
IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail, Rural Homestay Options etc. These excursions are not operated by AAT Kings Tours, or by persons or companies associated with AAT Kings Tours. These activities may involve inherent risk of injury, death, accident, delay and loss, and guests assume all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.
Complaints
If an issue arises or you need assistance, you should immediately inform the relevant supplier (for example the hotel) and your Travel Director or our local representative who will endeavor to assist you. Prompt action will assist the supplier of the services to rectify the situation and ensure enjoyment of your holiday. It is a legal requirement that you advise the supplier of any issues you may have whilst on tour. If you fail to give the supplier and/or AAT Kings the opportunity to investigate and rectify your complaint at the time, this may affect your rights under this contract if your complaint cannot be resolved locally or through our office (detailed below). You should make contact with the travel agent with whom you booked your holiday who will contact us to advise of the problem so that we may endeavor to resolve it. Should a problem remain unresolved, we request that a complaint be made in writing within 28 days of completion of your tour to: Guest Relations Department, AAT Kings Tours (USA), 801 East Katella Avenue, Anaheim CA 92805
Uluru – Kata Tjuta National Park & Kakadu National Park Entry Fees
The entry fee for Uluru – Kata Tjuta National Park is USD21 per adult and USD10 per child and is valid for a period of 3 consecutive days. The fee for Kakadu National Park is USD33 per adult (April-October), USD21 per adult (November-March), USD16 per child (April-October), USD10 per child (November-March) and is valid for 7 consecutive days. The entry fee is included on all Short Breaks. The entry fee is not included on any Day Tours and must be pre-purchased at time of booking or on day of travel. This is an additional compulsory government charge and is subject to change without notice. You must carry your entry ticket with you every time you enter the National Parks or you will be required to purchase another ticket. Child age is 5-15 years.
Protection of Funds
AAT Kings shares coverage under Trafalgar Tours' USTOA Active Membership and $1 million letter of credit, posted with the United States Tour Operators Association, in the unlikely event of the company's insolvency AAT Kings Tours (USA) Inc., is a registered seller of travel with the Attorney General of the State of California pursuant to section 17550.20 of the California Business and Professions Code CST#2019957-20
Disclaimer for Warranties
The Operator warrants only that the services shall be generally, through in view of the vagaries of travel, not necessarily precisely, as described, and subject to change and the other terms and conditions herein. All other warranties, express and implied, including warranties of fitness for a specific purpose and merchantability are expressly excluded. There is no warranty that extends beyond the description of the face hereof.
Responsibility
1. This brochure represents the entire agreement between the Guest and AAT Kings Tours International Ltd., who is the product owner.
2. AAT Kings and its agents (collectively 'AAT') act only as agent for the guest and upon express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act, or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party which is to, or does supply any goods or services for this tour). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, government/s, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the guest.
3. Most coach tours are subject to a minimum number of guest bookings. Where this is not reached, we endeavor to give ample notice and suggest suitable alternatives. Any additional costs incurred are the responsibility of the guest.
4. Legal proceedings against the company may be instituted only in a State or Federal Court within the State of California, or in the U.S. District Court for the Central District of California. The applicable law shall be the law of the State of California.
5. We reserve the right to change the hotels and vehicles used, if operational considerations require this.
Additional Risks
Additional risks and damages may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance , animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation of medical facilities and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved and you are hereby agree to accept any and all risks. As lawful consideration for the agreement with AAT Kings to participate in such trips and activities you agree you will not make a claim against AAT Kings or its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or on any and every other way participating in the trip. You release AAT Kings, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.
Safety
Where the guest occupies a motorcoach seat fitted with a safety belt, neither AAT Kings nor the operator nor its agents or cooperating organizations or service providers will be liable for any injury, illness or death for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being used at the time of such an accident or incident. The exclusion and limitation of liability shall not be used to imply that the operator or its agents or affiliated entities are liable in other circumstances.
International Treaties
Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time the guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention, the Berne Convention for rail travel, Athens Convention 1974 for carriage by sea, the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liabilities in relation to any claim of death, injury, loss, damage and delays to guests and luggage. Enrolment in and payment for a vacation shall constitute agreement and acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by and office of the Company.
AAT Kings Limited Roll
AAT Kings, a California corporation, serves only as a sales representative, and is not responsible for any activity beyond its limited role in arranging reservations and ticketing. AAT Kings shall not be responsible or liable for any acts, omission or default, whether negligent or otherwise, of any other entity whether or not affiliated with the operator.
Choice of Law and Venue Selection
This Agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions shall be solely in the Superior Court of California in or for Orange County or the United States District Court for the Central District of California. This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles, all guests claims must be submitted in writing and received by AAT Kings no later than 60 days after completion of the AAT Kings vacation. GUEST CLAIMS NOT SUBMITTED AND RECEIVED WITHIN THIS TIME SHALL BE DEEMED TO BE WAIVED AND BARRED.
Errors and Omissions
In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing. Every effort is made to ensure brochure accuracy at the time of going to press however AAT Kings cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey.
The airline(s) featured or nominated in this brochure do not by virtue of their endorsement of this brochure commit or represent themselves either as contracting with any purchaser of a vacation from AAT Kings or as having any other legal relationship with them. All bookings made within any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations and liability imposed by them in relation to matters not covered particularly and expressly by our agreement with AAT Kings.
If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. None of the companies in the AAT Kings group of companies, or any other servants or agent, accept responsibility or liability for your acts, omissions, defaults conduct, state of health, condition or circumstances.
Guests who purchase from within California
Transactions entered into with AAT Kings are covered by the California Travel Consumer Resolution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services with the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to wave their rights to other civil remedies against a registered participating seller of travel for matters arising out of a sale of which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-600; or faxing a request to (213) 897-8846
Guests purchasing from outside of California
Transactions entered into with AAT Kings are not covered by the California Travel Consumer Restitution Fund.
Data Protection
To process your vacation booking, AAT Kings will need to use personal information for you and guests in your booking. Personal information may include each guests name, address, phone number, email address, passport number, and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g. sending mail, providing marketing assistance, etc.). This may involve sending personal information (including sensitive). In making your booking you consent to your personal data being passed to relevant third parties as set above. We may also use personal information you provide us to review and provide the vacations and services we offer, and to contact you (by post, email, telephone or other means) about other vacations and services offered by AAT Kings that may interest you, if you do not want to receive this information, or if you want a copy of the personal information we hold about you, write to us at AAT Kings 801 East Katella Avenue, Anaheim, California 92805. AAT Kings may charge a fee for supplying you this information as permitted by law.
Photography
A selection of images in this brochure have been supplied by Hamilton Island, South Australia Tourism Commission, Tourism Australia, Destination New South Wales, Tourism Northern Territory, Tourism and Events Queensland, Tourism Tasmania, Tourism Tropical North Queensland, Visions of Victoria, Voyages Indigenous Tourism Australia, Wildlands Wetlands Cruises, Wildman Wilderness Lodge, The Puia, Real Journeys, Tamaki Maori Village, Destination Queenstown, Destination Rotorua. Images in this brochure are indicative only and may not reflect specific destinations visited.
Brochure Validity
01 April 2017 – 31 March 2018
For tour pricing and itineraries departing before 01 April 2017, refer to our 2016 brochure. Please note surcharges and minimum night stays may apply, and itineraries may vary due to special events, New Year’s Eve, Christmas, Easter etc. The tours advised in this brochure are operated by AAT Kings Tours Pty. Ltd., on behalf of AAT Kings Tours International Ltd.
AAT Kings Tours Pty. Ltd. ABN 97 079 722 464
82-86 Bourke Road Alexandria NSW Australia 2015
Website: aatkings.comFinancial Protection US$20 MILLION – your peace of mind guarantee
The traveling public has always been concerned about protection of advance bookings. As part of AAT Kings' commitment to providing our customers with peace of mind in all dealings with AAT Kings, Travcorp Financial Services Ltd has provided a letter of credit to Trafalgar of US$20Million in respect of all customers traveling with AAT Kings.
The USTOA $1 Million Travelers Assistance Program
AAT Kings shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of the Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, according to the terms and conditions of the USTOA Travelers Assistance Program, the advance payment of AAT Kings customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 million posted by the Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by AAT Kings. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to information@ustoa.com or by visiting their website at www.ustoa.com
