Booking Conditions

  • Front Cover of AAT Kings Australia & New Zealand 1617 Brochure

    Validity Dates

    01 April 2016 - 31 March 2017

    For tour pricing and itineraries departing before 01 April 2016, refer to our 2015 brochure. Please note surcharges and minimum night stays may apply, and itineraries may vary due to special events, New Years Eve, Christmas, Easter etc. The tours advised in this brochure are operated by AAT Kings Tours Pty. Ltd., on behalf of AAT Kings Tours International Ltd.

    AAT Kings Tours Pty. Ltd., (ABN) 97 079 722 464
    Level 7, 35 Grafton St, Bondi Junction, NSW, Australia 2022

    AAT Kings Tours USA Inc
    United States Tour Operator (USTOA) Member #138
    Address: 801 East Katella, Anaheim CA 92805
    T:+118662401659

    All references to tours in these booking conditions, refer to all Guided Vacations, Short Breaks, Day Tours, Inspiring Journeys and Aussie Adventures.

    To confirm your reservation, a non-refundable deposit of USD200.00 per person, per tour is required. Reservations will be held for 7 (seven) days only. Balance for payment for your vacation is to be paid in full 45 days prior to departure. Once deposit is accepted by our office, the price for the coach content will guaranteed.

    Passports, Visas and Airfares

    Check with your travel professional regarding current passport and visa requirements. Special airfares for travel within Australia and New Zealand are available to international visitors, in conjunction with their international air tickets. Again, your travel professional will have details.

    Departure Guarantee

    Occasionally airlines and tour operators are forced to reschedule departure dates. At AAT Kings we appreciate the inconvenience this may cause you. Therefore, we guaranteed no fully-guided vacation will be rescheduled within 45 days of the published departure date.

    Prices and Concessions

    Prices are quoted in USA and Canadian currency, and include Australian Goods & Services Tax (GST). The prices are for coach content only (unless stated otherwise), all prices are subject to change without notice and may be affected by currency exchange rate fluctuations, fuel and hotel surcharges and legislative changes that include changes to any taxes to be paid. This clause does not apply if the booking was made within 10 weeks of travel. All prices in this brochure are valid as of 01 April 2016 for current pricing and availability please call 866 240 1659. Prices should be checked before making final payment.

    Young Travellers: Children 2 to 15 years of age are entitled to child prices on half an one day Day Tours as well as on Short Breaks that include overnight accommodation (tent/hotel) when sharing with at least one adult (unless stipulated otherwise). Only one young traveler discount is applicable per room. Infants up to and including 1 year old are free of charge.

    Children on AAT Kings Guided Vacations: Child rates apply to children aged 6 to 15 years inclusive. Children 5 years of age and under are not eligible any AAT Kings Guided Vacation. Guests under 18 years of age must be accompanied by an adult.

    Children on AAT Kings Inspiring Journeys: Children under 15 years of age are not eligible to travel on any AAT Kings Inspiring Journey. Guests under 18 years of age must be accompanied by an adult.

    Accommodation

    Run of house rooms are used at all hotels featured in this brochure, unless otherwise specified.

    Single Rooms and Triple Rooms

    Where single rooms are available, an additional charge applies. Refer to individual programs. Single rooms in some remote locations cannot always be guaranteed and in some cases, the single charge is obligatory. Triple rooms are available on request and a discount per person applies. The third bed may be a 'fold-away', 'sofa-bed' or 'roll away'.

    Quad Share Rooms

    Quad share rooms are unavailable and clients are required to book two twin rooms. Inter-connecting rooms are available on request and subject to availability.

    Solo Travellers

    If you are traveling alone on a Guided Vacation and do not wish to pay the single supplement, AAT Kings will ensure that you share a room with a person of the same gender. If we are unable to match you, we'll provide a single room at no additional charge. Please request at time of booking. Does not apply to Small Group Tours and Short Breaks.

    Hotel Check-in/Check-out

    Check-in time at most hotels is 3pm. If you are arriving early into a city, you may wish to request an early check-in to your hotel room, so as to allow for immediate check-in. An additional night's charge will apply.

    Amendment fees

    Each amendment or modification after your booking has been confirmed is subject to USD 35.00 charge. A change to tour date or tour itinerary within 45 days of tour departure be will treated as a cancellation and normal cancellation fees will apply, except when the change is to an earlier tour departure of equivalent or greater value, in which case a USD 50.00 per person amendment fee will be charged.

    If You Have to Cancel

    Cancellation fees will be levied relative to the amount of notice given as follows (minimum USD 200.00 per person):

    AAT Kings Guided Vacations, Short Breaks, Inspiring Journeys & Aussie Adventures

    More than 10 weeks  Full refund
    70-45 days prior to departure Deposit forfeited
    44-22 days prior to departure 25% of tour price
    21-8 days prior to departure 30% of tour price
    7-1 days prior to departure 50% of tour price
    Less than 24 hours prior to departure 100% of tour price

    Day Tours

    Less than 6 days 50% of tour price
    24 hours or no show 100% of tour price

    See Travel Insurance clause.

    Tour Participation, Exclusion and Release

    Children under eighteen (18) years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. You must advise AAT Kings at the time of booking if you are affected by an condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings.

    AAT Kings reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements during the course of the tour without refund, of anyone who:

    • •is unable to cope with the requirements of coach tour travel or who may need or require services or facilities that are not available
    • •fails to comply with the reasonable instructions of AAT Kings personnel
    • •engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other participants

    You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for termination of your tour arrangements in accordance with the previous conditions, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition. You agree that our AAT Kings Travel Director or Representative may take photographs and videos of you while you are on vacation and that these may be used in our brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

    Airfares

    Please note that AAT Kings does not incur any liability for airfares purchased by travel agents or guests online via the internet, in the unlikely event that a tour is cancelled, AAT Kings cannot be held responsible for airfare conditions when the airfare is purchased via the internet or by travel agents. All such risk, loss and expense must be borne by the travel agent or guest.

    Refunds and Penalties

    Illness or Absenteeism: in the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing. AAT Kings makes no representation or guarantees concerning reimbursement of funds paid by you under any insurance claim

    Travel Insurance

    It is strongly recommended that all clients take out comprehensive travel insurance including international air, cancellation and medical cover. This may be arranged through your travel agent or credit card company.

    Vacation Inclusions

    Transportation, entrance fees and boat cruise prices as per itinerary, services of a Travel Director and Tour Driver and meals as specified. Accommodation on a twin share basis (unless otherwise specified). Subject to a minimum number of clients, AAT Kings reserves the right to operate touring on a smaller vehicle with a Driver Guide. On some occasions, coach restrooms may be inaccessible depending on operational conditions.

    Airport Transfers

    Where indicated in this brochure, complimentary arrival and departure transfers are provided between designated airports and AAT Kings hotels on the scheduled start and end days of your tour only. Complimentary transfers are only included with pre/post tour accommodation booked with AAT Kings, and where flight arrival and departure details are advised.

    Special meals

    Please advise AAT Kings of any special dietary requirements at least 14 days before departure. Note that any special meal requirements will be on a request basis only. AAT Kings cannot guarantee the availability of special meal types.

    Not Included in Your Price

    Airfares (unless stated), airport taxes, travel insurance and personal items. Any new or additional Government taxes or charges.

    Luggage Allowance

    One medium size suitcase per person plus one piece of hand luggage which may be carried on board the coach. Please note that hand luggage with an adjustable handle and wheels will not fit in the overhead compartments of the vehicle and cannot be accepted as hand luggage. Maximum weight of the suitcase not to exceed 50lbs (23kg). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit.

    If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. We suggest that you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway stations and cruise terminals). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airlines/s directly for their most current baggage regulations and related fees.

    AAT Kings is not responsible for additional fees imposed by carriers in regard to luggage. All luggage and personal effects are at all times, and in all circumstances at the risk of the tour participant. Luggage insurance is strongly recommended.

    Smoking & Seat Rotation

    Government regulations prohibit smoking inside tourist coaches. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, guests change seats daily during the course of the tour.

    What to Bring

    We recommend casual, lightweight, drip-dry clothing with some warmer articles for the evenings and cooler days. For the winter months, a warm jacket is recommended. Pack shorts, pullover, rubbersoled walking shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not forget a hat, camera, sunglasses, insect repellent, sunscreen, toiletries and a bottle for drinking water. Note that regular laundry facilities may not always be available. Dress is usually casual, so bring comfortable clothing. In Central Australia, Southern Australia and New Zealand nights in winter (May to August) can be cold, frosts and snow do occur and occasionally cold winds blow, so bring warm clothing to suit. Days are usually sunny and mild. In Northern Australia warmer conditions apply, so come prepared.

    Wi-Fi

    Complimentary WiFi service is available in many hotel guest rooms and/or the public areas of most hotels. Complimentary WiFi is also provided on-board most of our touring coaches. WiFi on coaches uses a mobile/cellular network and as a result the connection will be slower than regular broadband and at times may not be available in some areas. Please note that WiFi may not be available on transfer coaches and other local services.

    Independent Touring

    Please note companies other than AAT Kings operate some of the touring in this brochure.

    Third Party Suppliers: IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail, Rural Homestay Options etc. These excursions are not operated by AAT Kings Tours, nor by persons or companies associated with AAT Kings Tours. These activities may involve inherent risk of injury, death, accident, delay and loss, and guests assume all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.

    Complaints

    If an issue arises or you need assistance, you should immediately inform the relevant supplier (for example the hotel) and your Travel Director or our local representative who will endeavour to assist you. Prompt action will assist the supplier of the services to rectify the situation and ensure enjoyment of your vacation. It is a legal requirement that you advise the supplier of any issues you may have whilst on tour. If you fail to give the supplier and/or AAT Kings the opportunity to investigate and rectify your complaint at the time, this may affect your rights under this contract if your complaint cannot be resolved locally or through our office (detailed below). You should make contact with the travel agent with whom you booked your vacation who will contact us to advise of the problem so that we may endeavour to resolve it. Should a problem remain unresolved, we request that a complaint be made in writing within 28 days of completion of your tour to:

    Guest Relations Department
    AAT Kings Tours (USA)
    801 East Katella Avenue,
    Anaheim, CA, 92805

    Uluru - Kata Tjuta National Park & Kakadu National Park Entry Fees

    The entry fee for Uluru – Kata Tjuta National Park is USD21 per adult and USD11 per child and is valid for a period of 3 consecutive days. The fee for Kakadu National Park is USD34 per adult (April-October), USD21 per adult (November-March), USD17 per child (April-October), USD11 per child (November-March) and is valid for 7 consecutive days. The entry fee is included on all Short Breaks. The entry fee is not included on any Day Tours and must be pre-purchased at time of booking or on day of travel. This is an additional compulsory Government charge and is subject to change without notice. You must carry your entry ticket with you every time you enter the National Parks or you will be required to purchase another ticket.

    Protection of Funds

    AAT Kings shares coverage under Trafalgar Tours' USTOA Active Membership and $1 million letter of credit, posted with the United States Tour Operators Association, in the unlikely event of the company's insolvency AAT Kings Tours (USA) Inc., is a registered seller of travel with the Attorney General of the State of California pursuant to section 17550.20 of the California Business and Professions Code CST#2019957-20

    Responsibility

    1. This brochure represents the entire agreement between the guest and AAT Kings Tours International Ltd., who is the product owner.
    2. AAT Kings and its agents (collectively 'AAT') act only as agent for the guest and upon express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act, or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services for this tour). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the guest.
    3. Most coach tours are subject to a minimum number of guest bookings. Where this is not reached, we endeavour to give ample notice and suggest suitable alternatives. Any additional costs incurred are the responsibility of the guest.
    4. Legal proceedings against the company may be instituted only in a State or Federal Court within the State of California, or in the U.S. District Court for the Central District of California. The applicable law shall be the law of the State of California.
    5. We reserve the right to change the hotels and vehicles used, if operational considerations require this.

    Photography

    A selection of images in this brochure have been supplied by Hamilton Island Resort, South Australia Tourism Commission, Tourism Australia, Destination New South Wales, Tourism Northern Territory, Tourism and Events Queensland, Tourism Tasmania, Tourism Tropical North Queensland, Tourism Western Australia, Visions of Victoria, Voyages Indigenous Tourism Australia, Wildlands Cruises, Wildman Wilderness Lodge, Te Puia, Real Journeys, Tamaki Maori Village, Destination Queenstown, Destination Rotorua.